Assistant-manager, Airport Accreditations and Services

**Position**: Assistant-Manager, Airport Accreditations and Services

**Reports to**: Manager, Accreditations

**About the role**

The AM also contributes and collaborates on ideas towards operational efficiency, products’ improvement, and new business opportunities; coordinate with ACI internal staff, ACI member airports and external clients and service providers worldwide.

Provide high quality client support, internally and externally.

**About our accreditation programs**

ACI provides accreditation programs created to support member airports worldwide in various topics of interest.
- **Primary** Responsibilities**:

- **Administration**: Update and consolidate financial data, maintains performance dashboards and KPIs,, create purchases orders and ensure timely vendor payments.
- **Legal**: Act as the single point of contact for AA&S for matters and ensure tracking of contract obligations and signatures.
- **Operations**:Process users’ registrations. coordinate and ensure service delivery both internally and through third parties, provide customer support when needed.
- **Business support**:, engage with participating airports, support the implementation of marketing activities, and contribute in the identification of business opportunities.
- **Communication and Marketing**: Coordinate announcements with the Marcom team and execute tasks coming from the implementation of the marketing plan.
- **Budget and Invoice Management**: Update the budget of each product and service in the portfolio, as well as track expenditures and transactions. Issue and manage invoices to the client(s) as needed.
- **Database and Platform Management**: Oversee the maintenance and upkeep of the department database in the CRM, conducts analysis, as well as other IT platforms used for all products and services.
- **Project Coordination**: coordinates with relevant stakeholders on new projects, implementation of new IT platform, migration and other activities aiming at enhancing the department growth and development.
- **Other duties as assigned.**

**S**u**p**ervisory Responsibilities**:No

**Working Relationships**:
**Internal**: Reports to Manager, Accreditations and works with other Airport Assessments and Services staff, ACI Regional and World staff as required.

**External**: Liaise with members, service providers, staff from external organizations, and other agencies as required.

**Requirements**:
**E**d**u**cation and experience**
- At least three years’ demonstrated experience as product coordinator or similar position
- Post-secondary education or higher
- Experience with communications at various levels within the organization
- Experience in project management is desirable.
- Previous experience in the aviation industry or international organizations is a plus.

**Skills and abilities**
- proficiency in MS Office and suite software (MS Excel, MS Word, MS PowerPoint) is essential.
- Excellent written (document-writing, proofreading) and spoken English skills are required.
- French Working knowledge and other languages is desirable.
- Ability to work in a service-oriented culture and deliver excellent customer service (verbal and written communication) skills are a must.
- Excellent time-management, organizational and problem-solving skills
- Detail and result oriented, efficient, proactive, and resourceful.
- Capability to work in an international environment.
- Collegial, tactful, diplomatic, and discreet in all dealings

**T**e**a**m Values**
- Integrity
- Member Focus
- Professionalism
- Teamwork

**What we offer**
- Hybrid work
- Full benefits (health, vison and dental), including telemedicine
- RRSP company matching contributions
- 4 weeks of vacation per year
- Paid personal/sick days and mental health days (10- days every year)
- Cell phone paid
- Social events and recognition programs
- Opus card discount
- Casual dress
- Training
- Employee rewards and recognition program
- Tedy Wellness Spending Account