Pantages Hotel Downtown Toronto

**Job description**

The **Pantages Hotel Downtown Toronto** is currently recruiting for an **Executive Housekeeper **The primary role of the Executive Housekeeper will be to oversee the day-to-day management of the housekeeping and laundry department. The role requires significant time working alongside the Housekeeping team inspecting guest rooms, and front and heart of house areas to ensure the overall cleanliness and presentation standards are met and maintained. A key aspect of the Executive Housekeeper's role is to provide coaching to the team to ensure consistency in protocols and standards, and to holding team members accountable to the responsibilities of their role.

The Executive Housekeeper will be an engaging leader who is highly inclusive, inspiring and able to relate to all team members, while creating a fun and supportive environment that promotes and recognizing our team members for using their empowerment to create exceptional experiences for our guests. A key role of the Executive Housekeeper is to actively participate on the Health & Safety Committee.

**Duties and Responsibilities**

**_Reporting to the General Manager and/or their designate, the Executive Housekeeper will: _**
- Oversee the day-to-day management of the Housekeeping team and drive a culture of performance and high engagement through the development of recognition, training and professional growth and coaching programs;
- Act as a coach and mentor to all team members, consistently leading by example and exemplifying the company’s values;
- Conduct daily and monthly team meetings to help maintain an open line of communication and focus on leading the team towards the achievement of the department’s annual goals;
- Prepare weekly work schedule and semi-monthly payroll;
- Monitor and control the department budgets and working schedules to help achieve the hotel’s revenue, labour expense and profit goals are met. Participate in the annual budget preparation as it relates to the housekeeping department;
- Ensure an adequate workforce is maintained at all times;
- Develop and maintain relationship with outside vendors to ensure that adequate supplies are kept on-site;
- Conduct monthly housekeeping inventory and order housekeeping supplies and equipment when required;
- Create and implement a deep cleaning schedule to ensure the upkeep of the asset;
- Recruit, hire, train, mentor and supervise Housekeeping team members with a focus on growth and development;
- Understand and comply with all health and safety rules, regulations and laws. Report unsafe acts or hazardous conditions ensure department equipment is maintained and operated in a safe manner;
- Act as a health and safety leader in the property, report all workplace incidents/accidents or near misses, ensuring PPE is worn when required;
- Ensure team members comply with hotel policies, health and safety procedures and acts a key respondent in emergency situations;
- Ensure all COVID-19 Operating Protocols are followed and that the well-being of our guests and team members is always the priority;
- Perform other duties as assigned including assisting team members with their roles during peak periods, staffing shortages, etc.;
- Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction;
- Perform other reasonable job duties as requested by the General Manager.
- Live the corporate culture, personifying it in daily interactions with both guests and team members;
- Be an engaging team member who is highly inclusive, inspiring and able to relate to all levels;
- Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

**Job Requirements**
- Minimum 3-4 years of previous Housekeeping management experience in a hotel environment;
- Diploma or degree in Hospitality Management or Business is a definite asset;
- Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems is an asset;
- Organized, results orientated, proven time management skills and ability to work under pressure;
- Proven experience motivating and inspiring a team to achieve strong performance results;
- Demonstrates strong leadership, team, communication and coaching skills;
- Strong problem solving and creative thinking skills;
- Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
- Experience working within a unionized environment is a definite asset ;
- Available to work nights, weekends and/or holidays as required including Manager-On-Duty shifts;
- Must be legally authorized to work in Canada.
- The company has implemented a COVID-19 Vaccine Policy which states that successful applicants are required to provide proof of full vaccination or proof of a documented exemption as part of th