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CRM, Loyalty

2 weeks ago

North York, Canada Nestlé Health Science Full time

**Position Snapshot**
**Business area: Nestlé Health Science**
**Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8; Hybrid**

**A little bit about us**
Nestlé Health Science is an innovative company engaged in advancing the role of nutritional therapy to improve the management of health for consumers, patients and our partners in healthcare. Our intent is to bring forward nutritional therapies that have proven clinical and health economic value and improve the quality of people’s lives. We will support your personal growth with a people-focused culture and a flexible and diverse working environment.

**What to Expect**:
**A day in the life of a CRM Loyalty & Retention Manager**:

- Stay on top of the latest updates regarding tools, trends, tactics, news and innovation within the E-Mail Marketing, SMS Marketing, and overall CRM tools.
- Develop Brand-and Ecommerce Specific CRM Strategies by crafting shopper and consumer journeys aligned with brand and/or growth goals.
- Responsible for content creation process, collaborating with Marketing team to ensure brand essence, voice and communication is consistent with other channels
- Responsible for first party data strategy, data hygiene, and ensuring data capture meets Canadian Privacy legislation

**Role Requirements**
- Multiple years of hands-on CRM / E-Mail Marketing experience.
- Experience in developing and completing CRM strategies for DTC e-commerce brands
- Experience working on Klaviyo, Salesforce Marketing Cloud or similar ESP platforms

**Preferred Skills**
- Experience with Direct-to-Consumer Technology
- Experience in OTC, CPG Food/Beverage or Healthcare Industry

**Benefits**
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

**What you need to know**
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

LI-Hybrid #LI-RH1