Intensive Case Manager, Supportive Housing

Wyndham House offers a wide range of programs and supports to at-risk and homeless youth. We are currently seeking an Intensive Case Manager, Supportive Housing Program.

JOB TITLE: Intensive Case Manager, Supportive Housing Program

POSITION LEVEL: Experienced; non-manager

POSITION TYPE: Full Time salary; 3-month probationary period

HOURS: 40 hours/week; Tuesday-Saturday 8:30 a.m. to 4:30 p.m.; with some flexibility, including 1 afternoon shift/week

The Intensive Case Manager, Supportive Housing Program provides case management, including service coordination, advocacy, recreation support and life skills development support to a case load of clients living in the Supportive Housing Program.

JOB SUMMARY
- Support life skills development
- Coordinate clients’ access to community services
- Collaborate with community partners to provide wrap-around support
- Provide or support programming related to skills development, recreation and therapeutic goals
- Provide trauma-informed and client-centered care

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Design and implement programming to facilitate life skills development
- Identify community services and resources that are appropriate for clients’ needs, coordinating referrals, intakes, appointments, and on-going access to services
- Coordinate with schools to build appropriate school programs and supports, including intake at appropriate schools, IEPs, co-op and SAL options, adjusted schedules, and school transfers
- Coordinate case conferences with involved community partners
- Support youth through their involvement with the Youth Justice System, including court, lawyers, mental health diversions, and probation
- Develop relationships with clients to support emotion regulation, harm reduction, and life skills development
- Liaise with staff to coordinate care and routines in Supportive Housing Programs and support with behaviour management and treatment goals.

QUALIFICATIONS / REQUIREMENTS
- Post-Secondary education in a Social Services or related field (BSW preferred)
- 2+ year’s experience working with youth with complex needs
- Sound knowledge of the barriers facing street-involved youth and commitment to the principles of housing-first
- Skills, knowledge, and attitude consistent with trauma-informed client-centered advocacy and care
- Demonstrated knowledge of local social services and the processes by which to engage them
- Demonstrated understanding and sensitivity to social and cultural diversity, including ability to support clients’ decisions without judgement or bias
- Strong organizational, communication and interpersonal, and crisis intervention skills
- Strong ability to problem solve and work independently
- Background facilitating skill development training or recreational coordination would be considered an asset
- Experience with staff supervision and support or program coordination is considered an asset
- Be on an after-hours rotation 2-3 times / year
- Successful completion of CPR and First Aid and Police Vulnerable Reference Check (PVSC)
- Valid driver’s license with regular access to a reliable vehicle with $2 million liability insurance
- Crisis Intervention and/or A.S.I.S.T. training would be an advantage.

Wyndham House strives to offer an inclusive and anti-oppressive workplace and encourages individuals who identify as sexual, gender, racial, ability, and other minorities and diversities to apply. We welcome individuals with lived experience to apply.

**Job Types**: Full-time, Permanent

**Salary**: From $43,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- On call
- Weekends as needed

COVID-19 considerations:
All staff are required to be vaccinated from Covid-19

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Please submit a cover letter attached with your resume, highlighting your skills and qualification for the position

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person