Intensive Case Manager

Wyndham House offers a wide range of programs and supports to at-risk and homeless youth. We are currently seeking an Intensive Case Manager, Transitional Housing Program
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JOB TITLE:
Intensive Case Manager, Transitional Housing Program (Unionized Position)

POSITION LEVEL:
Experienced; non-manager

POSITION TYPE:
Full Time salary; 3-month probationary period

HOURS:
40 hours/week; Monday-Friday 1pm-9pm; with some flexibility

WAGE:
Starting at  $

The Intensive Case Manager, Transitional Housing Program provides case management, including service coordination, advocacy, recreation support and life skills development support to a case load of clients living in the Transitional Housing Program.

JOB RESPONSIBILITIES AND DUTIES

• Support life skills development
• Coordinate clients' access to community services
• Collaborate with community partners to provide wrap-around support
• Provide or support programming related to skills development, recreation and therapeutic goals
• Provide trauma-informed and client-centered care
• Design and implement programming to facilitate life skills development
• Identify community services and resources that are appropriate for clients' needs, coordinating referrals, intakes, appointments, and on-going access to services
• Coordinate with schools to build appropriate school programs and supports, including intake at appropriate schools, IEPs, co-op and SAL options, adjusted schedules, and school transfers
• Coordinate case conferences with involved community partners
• Support youth through their involvement with the Youth Justice System, including court, lawyers, mental health diversions, and probation
• Develop relationships with clients to support emotion regulation, harm reduction, and life skills development
• Liaise with staff to coordinate care and routines
• Other duties as assigned

JOB COMPENTENCIES

• Adaptability & Flexibility
• Rapid relationship building
• Creative and innovative thinking
• Communication
• Influencing Others
• Self-Management

AGENCY VALUES

• Compassion
• Equity
• Person Centered
• Creative Persistence

JOB SKILLS AND QUALIFICATIONS

• Education: Completed post-secondary education in social services or related field and a minimum of 2 years work experience in addictions, mental health and case management experience
• At least two years' experience delivering community-based services
• A working knowledge of Residential Tenancies Act
• Experience in mobilizing other community resources in support of the youth's retention of existing housing or acquisition of new housing
• Considerable experience addressing the needs of individuals experiencing homelessness or those at risk of homelessness including developing and implementing successful case management plans
• Advanced skills to enhance participant motivation in order to make and follow through on decisions related to treatment, stability and wellness
• Experience in assisting persons living with addictions, mental health, psycho/social/physical, educational, emotional and/or environmental concerns in a social service setting
• Understanding of community agencies and a cross section of service providers
• Knowledge of services to support this population and an ability to provide participant advocacy and proactive participant planning with other system elements
• Experience with ongoing evaluation of complex case management or treatment plans, engaging with the participant and other resources in adjusting the plan, as appropriate
• Experience with conflict resolution practices including "in the moment" problem solving and intervention
• Ability to work in a highly stressful and ever-changing environment
• Must have excellent boundaries

REQUIREMENTS

• Must be willing to commit at least one year to this role
• Must have a valid driver's license, access to a vehicle and $2 million liability insurance
• Satisfactory Police Records Check and Vulnerable Positions Screening
• Two doses of the COVID-19 vaccine
• Standard First Aid and CPR-C