Front Desk Supervisor

19 hours ago

Thunder Bay, Canada Courthouse Hotel Full time

Job Title**:Front Desk Supervisor Full Time**

Reports To**:General Manager**

Hotel**:The Courthouse Hotel, Thunder Bay**

**Job Summary**

**Duties**:

- Manage all front desk activities, including check-ins, check-outs, and guest inquiries
- Supervise front desk staff and provide training as needed
- Maintain accurate records of room availability and guest accounts
- Handle guest complaints and issues in a timely and effective manner
- Coordinate with other hotel departments to ensure smooth operations
- Implement and enforce hotel policies and procedures
- Monitor and maintain the cleanliness and organization of the front desk area

**Experience**:

- Proven experience in a similar role within the hospitality industry
- Strong communication skills with proficiency in phone etiquette
- Knowledge of hotel operations, guest services, and front desk procedures
- Bilingual or multilingual skills are a plus
- Familiarity with phone systems and reservation software

Join our team as a Front Desk Supervisor to lead our front desk team in providing exceptional customer service to our guests.

**Qualifications**:

- Customer service experience in a hospitality setting
- Proficiency in using multi-line phone systems
- Strong communication skills, especially in a multilingual environment
- Ability to provide exceptional guest services at the front desk
- Prior experience in a hotel environment, demonstrating knowledge of hotel operations
- Bilingual proficiency is a plus for effective communication with diverse guests

Pay: From $19.20 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking
- Paid time off

Flexible language requirement:

- English not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Thunder Bay, ON P7A 4B3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you ever managed a Hotel Front desk team, or similar, if so, how many?
- Are you available to work on a full-time basis? For example, are you not restricted to working on certain days or at certain times? Can you be available to assist with hotel operations regardless of the time of day?

**Education**:

- Secondary School (required)

**Experience**:

- Customer Service: 1 year (preferred)
- Hotel Front Desk: 1 year (preferred)
- Hotel Front Desk Supervisor or Manager: 1 year (preferred)

Work Location: In person

Expected start date: 2024-10-21

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