Financial Specialist 1, Revenue

Requisition ID: 18450
Department: Finance and Corporate Services Dept.
Service: Revenue Service
Branch: Customer Accounts Branch
Employment Type: 1 Full-time Temporary - Up to 1 year
Work Hours: 35.00 hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $64,175.02 - $75,085.92 annually (20XX rates of pay)
Salary Information: $35.261 - $41.256 per hour (20XX rates of pay)
Location: 100 Constellation, Nepean
City: Ottawa, ON
Job Category: Finance & Accounting
Application Close: 24/07/2025

**JOB SUMMARY**
- The mandate of the Revenue Service is to ensure that all revenue functions at the City of Ottawa are undertaken with a strategic corporate outlook, reflect industry best practices, and comply with statutory regulations to meet the expectations of Council and provide equitable services to the citizens of Ottawa.
- You have varying responsibilities related to the operations for an assigned organizational area (Customer Accounts, Assessment, Billing or Collections) within the Revenue Service, including responding to customer inquiries, maintaining customer accounts, collecting arrears, performing billing and assessment functions and providing customer service in taxation, water, and accounts receivable. You are responsible for providing superior customer service in handling tax water account and accounts receivable issues to ensure a high customer satisfaction level and positive image of the city are maintained.

**EDUCATION AND EXPERIENCE**
- Completion of 2 year community college program in Business Administration
- Minimum of 3 years of customer inquiry/problem solving experience dealing with customers on the telephone and/or in person, including at least 1 year of finance experience
- Experience working within a municipal government environment and payment/collection experience is an asset

**CERTIFICATIONS AND LICENCES**
- Completion of Municipal Administration Program (MAP) from AMCTO and/or Municipal Tax Administration Program (MTAP) from OMTRA is desirable

**KNOWLEDGE**
- Requires a basic understanding of the municipal structure and billing and collections processes
- Microsoft Office suite (intermediate knowledge and skill)
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.

**COMPETENCIES, SKILLS AND ABILITIES**
- Letter and memo writing using corporate standards
- Ability to complete complex calculations and analysis
- Ability to read, interprets, understand and explain legislation, provincial statutes, municipal by-laws and policies
- Strong data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows
- Basic technical troubleshooting capabilities
- Strong customer service skills
- Ability to communicate effectively and tactfully as required
- Ability to prioritize and multi-task
- Strong organizational skills
- Ability to make sound decisions and exercise discretion in decision-making

**WHAT YOU NEED TO KNOW**
- Language Requirement: Various language requirements. English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.