Csr

1 day ago

Scarborough, Canada L. Hansen's Forwarding Full time

**Hansen's Group of Companies** currently looking for an experienced and dedicated **Customer Service Representative (CSR)** to join our **Scarborough, Ontario** location.

**Excellent benefits package available to Full Time employee’s after completing probationary period and opportunity for advancement. Join us**
- Benefits (Health, Dental, Vision)
- Group RRSP
- Wellness Program
- Profit Share Program
- Employee Quarterly 50/50 Charity & Bonus Draws

**Hansen's Group of Companies** currently looking for an experienced and dedicated **Customer Service Representative (CSR)** to join our **Scarborough, Ontario** location.

**Excellent benefits package available to Full Time employee’s after completing probationary period and opportunity for advancement. Join us**
- Benefits (Health, Dental, Vision)
- Group RRSP
- Wellness Program
- Profit Share Program
- Employee Quarterly 50/50 Charity & Bonus DrawsThe role is responsible for handling incoming customer calls and questions professionally and courteously. This position will engage with the customer by providing the quotation, order information, and necessary follow-up.

**Competencies**
- Service Orientation
- Accountability
- Risk Management (Health and Safety)
- Communication
- Teamwork

**Job Duties**
- Respond to customer calls, quote prices generated through our Website.
- Assist existing and potential customers in providing quotes, orders and necessary follow ups.
- Pre-call orders, update the order and documenting entry of notes.
- Office Filing.
- Provide inspection reports to our Claims Department as and when requested.
- Any other related duties as required.

**Required Education/Skills/Abilities**:

- 2 - 3 years of experience in Customer service.
- Completion of High School Certificate.
- Ability to manage priorities efficiently and make quick educated decisions.
- Customer oriented and a team player.
- Knowledge of Microsoft Office programs.
- High attention to detail and well organized.
- Good communication skills.
- Pleasant Attitude.
- Fluent English.
- Previous experience in automotive industry would be an asset but not mandatory.

**Physical Demand**
- Full ability to Stand.
- Ability to sit for more than 1 hour.
- Full Ability to lift up to 25 lbs
- Ability to view computer screen for long periods of time

**Work Environment**
- Work Hours: 8 hours per day, Monday to Friday 8.00 am - 4.30 pm, 30 min Lunch.
- Occasional Overtime as required.
- Indoors Office.
- This location is not accessible by public transportation or by foot or bicycle, access to our office is only possible by means of automobile. You may be required to have a vehicle.
- Prolonged periods of sitting at a desk and working on a computer.

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