IT Applications Support

Company Description

We are a global team of dedicated and experienced architects, engineers, planners, designers and technology professionals who share a common desire - to help our clients create livable, sustainable, and advanced urban environments.

IBI Group is now proudly a part of Arcadis. Together, we are committed to improving the quality of life for our clients, people, partners and the communities we all serve.

JoinOneIBI

**Job Description**:
Arcadis IBI Group’s Intelligence team understands that managing traffic and publishing the right information to the public can be a real challenge. That’s why we are developing solutions for our clients to make our cities smarter and our lives better. Combining data and complex algorithms with an intuitive user interface, our goal is to keep cities moving around the world.

Our traffic management platform assists agencies in monitoring traffic conditions and responding to incidents, weather, and anything else that can impact the regular flow of their transportation network. Our solution facilitates event declaration and publication to the public, controls ITS infrastructure such as message signs and traffic detectors, and monitors traffic conditions and backup to provide awareness to agencies and motorists.

**We're looking for a critical thinker with a passion for improving transportation through technology.** You'll have the opportunity to work closely with experienced product team members for support and guidance, while retaining autonomy and direction over how you contribute to the team.

This role will be working with our Advanced Traffic Management Systems (ATMS) product team, to support the use of our software to improve traffic operations. You'll be a working across projects to help troubleshoot configuration problems and debug software issues, so good communication and relationship management skills are important. Your key responsibility will be helping our product operations team investigating issues, either resolving them or better defining the project for further development; and identifying and assessing technological solutions to improve the overall productivity of the operations team workflows.

**Most of the things you’ll work on**:

- Debugging technical problems, taking initial user-reported issues to understand the fundamental issue to triage and prioritize solutions
- Troubleshooting device and system configuration issues in order to determine if the problem is in code, configuration, user input, or external software/hardware.
- Improve deployment pipeline to simplify the process of deploying code to multiple environments

**Qualifications**:
**You'll need to have**:

- Minimum two (2) years of experience
- Bachelor's degree in computer science, engineering, or other related fields
- Knowledge of SQL, Javascript,.Net, C#
- Knowledge of deployment processes such as Azure DevOps
- Understanding of the software development lifecycle
- Experience working with/providing user-support of computer hardware and software systems
- Ability to coordinate real time activities and initiate immediate priorities, for self and support staff
- Excellent oral and written communications skills
- Excellent problem solving and analytical skills
- Ability to travel to other Canadian and US offices

Additional Information

We are currently in a work from home model during COVID-19, but when we do return to the office we are located at 55 St. Clair Ave West, this office is steps away from St. Clair station and is easily accessible by bike, TTC and car.

Occupying 7 floors, with over 700 employees, it is the largest office at IBI Group. The floors are open concept and represent our collaborative approach to projects. You’ll have direct access to management while benefitting from our enthusiastic and helpful organizational resources team. As a global architecture, engineering and technology design firm, Arcadis IBI Group also has offices across the country, continent and world.

Arcadis IBI Group provides a competitive benefit package and pays association dues and licensing fees.

We request applicants submit **RESUME AND PORTFOLIO** highlighting relevant work experience. **Please limit PDF files to 10MB**

LI-AS1