Application Support Specialist
1 week ago
**Description**
**Operational tasks include**:
- Incident intake and triage
- Service request fulfillment
- Change request assessment and implementation
- General reporting and data analysis
**Skill set**:
- IBM WebSphere Application Server (NDM and Liberty)
- IBM DataPower
- Deployment automation tools (Urban Code Deploy and Urban Code Velocity)
- Middleware monitoring tools (e.g., ITCAM, Dynatrace)
- Cloud technologies (OpenShift, Kubernetes, and Ansible)
- Experience with the ITIL Incident Management process
- Experience with the ITIL Change Management process
- Experience with Remedy/eSMT or other service management tools
- Experience with reporting tools and data visualization (e.g., Power BI)
- Strong communication and problem-solving skills
- Experience with the standard MS Office suite
- Demonstrated initiative and responsiveness
Pay: $35.00-$40.00 per hour
**Benefits**:
- Dental care
- Flexible schedule
- Work from home
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- IT support: 1 year (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: In person
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