Customer Service Supervisor

3 days ago

SaintLaurent, Canada ABB Full time

**Customer Service Supervisor**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer
- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day - orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. The customer service supervisor is responsible for ensuring the highest level of customer satisfaction while ensuring the team’s targets are met by coaching, counselling, and working with their employ-ees. We create value by proactively tracking the team’s performance and reallocating resources to re-solve issues quickly, efficiently and in a way which is mutually satisfactory for our customers and ABB. The supervisor will work with the other customer service teams to define specific training needs and tools required to increase efficiency within the organization.

**Your responsibilities**:

- Ensure that our teams are delivering the highest possible customer service and satisfaction
- Drive accountability within their teams and ensure all EDI error corrections, CSR holds and back-order tracking is performed on a daily basis
- Track and monitor the team’s performance (measured against defined targets)
- Receive and resolve complaints
- Ensure that account loading within team is distributed fairly to ensure highest level of customer satisfaction and business continuity
- Ensure team schedule and time away from work is properly logged
- Organize regular synchronization meetings with their team to discuss general issues
- Provide customer and market feedback to various group (i.e. sales and marketing)
- Organize and suggest product or other business-related trainings
- Approve RMA's and billing-only requests from their teams
- Assist and back up colleagues
- In conjunction with manager and other supervisors, suggest specific KPI’s and tacking methods as required
- Identify and escalate processes which are causing poor customer service or extra delay
- Perform other duties as assigned

**Your background**:

- Bachelor’s in administration degree or college administrative diploma (or equivalent experi-ence)
- 5 + years of experience in a similar environment
- 3 + years of experience in being a team leader or managing a team
- Familiarity with electrical products an asset
- Experience in a B2B organization

**Benefits**:

- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program

**More about us**:

  • Customer Service Representative

    2 weeks ago

    Saint-Laurent, Canada Quickstyle Industries Full time

    Customer Service Supervisor The Customer Service Supervisor provides frontline leadership for the efficient execution of customer service activities. Focused on continuous improvement, this position oversees and/or contributes to the planning, development and implementation of procedures and activities to meet and exceed our internal and external...

  • Customer Service Wholesale Supervisor

    5 days ago

    Saint-Laurent, Canada The North Face Full time

    Customer Service Wholesale Supervisor: Become the Newest Member of the VF Family As part of the VF Wholesale Customer Service leadership team, the Customer Service Supervisor is responsible for leading a customer service team within one or more of the VF brands. How You Will Make a Difference: - Lead a team of customer service representatives by...

  • Customer Service Supervisor

    2 weeks ago

    Saint-Laurent, Canada Helix Global Solutions Inc Full time

    The person MUST be living in Montreal and be bilingual (English and French) The position will be reporting to the Customer service Manager We are looking for someone wanting a new challenge and to move within the Customer service role. The person will have experience in - Reviewing and monitoring agents and evaluating daily tasks - Work with management to...

  • Customer Service Representative

    5 days ago

    Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

  • Service Supervisor

    2 days ago

    Saint-Laurent, Canada AVI-SPL Full time

    Description: **Job Summary** This role is one of growth and development through management of the team with a focus on allowing his or her direct reports to advance in their own growth with required direction. This position requires excellent customer service, organizational, time management and interpersonal skills. Supplementary to these are integrated...

  • Customer Service Representative

    2 days ago

    Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

  • Customer Service Representative

    1 week ago

    Saint-Laurent, Canada Penske Truck Leasing and Logistics Full time

    **Position Summary**: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing. **We Offer You**: Penske values the well-being of our employees and their...

  • Service Centre Supervisor

    2 days ago

    Saint-Laurent, Canada Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...

  • Customer Support Agent

    1 week ago

    Saint-Laurent, Canada Service Instukem Ltee Full time

    **Receptionist** **Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.** **Main tasks**: Ø Welcome visitors who come to the office; Ø Follow-up of open sales orders and...

  • Customer Service Rep

    7 days ago

    Saint-Laurent, Canada Linde plc Full time

    **Customer Service Rep (Summer Student) - St-Laurent, QC** - 25001053 Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to...