Home & Community Care Coordinator

**POSITION: HOME & COMMUNITY CARE COORDINATOR**

**HOUR OF WORK: FULL-TIME, TEMPORARY (35 HRS/WEEK to JANUARY 2026)**

**REPORTS TO: HEALTH DIRECTOR**

**WAGE: $25/hour**

**PROGRAM**

The Health Department, in collaboration with the Tsawout First Nation (TFN) and broader community, is responsible for increasing the capacity and sustainability of the Department and enhance engagement/ownership of the health of the TFN community. The Department develops and implements health programs that incorporate the traditions, values and strengths of the Nation. The Health Department delivers a range of community health programs and health promotion services to the TFN community.

**PURPOSE OF THE POSITION**

The Home and Community Care Coordinator (HCC) is responsible for the coordination, delivery, and evaluation of home and community care services for Tsawout First Nation. The HCC ensures that care is delivered in accordance with client care plans, FNHA guidelines, and Tsawout policies. The role includes oversight of Health Care Assistants (HCAs), Homemakers, and other community care staff, while working closely with the Community Health Nurse (CHN) to support client wellness.

**DUTIES AND RESPONSIBILITIES**

**KEY RESPONSIBILITIES**
- Program Coordination
- Lead day to day operations of the Home and Community Care Program
- Coordinate intake, assessment, and service planning for eligible clients in collaboration with the CHN
- Assign and schedule homemaking and HCA visits based on client care plans and staff availability
- Maintain accurate records of service delivery and ensure timesheets and task logs are submitted and filed
- Manage and update the HCC Master Client List and Home Support Tracker

**SUPERVISION & STAFF SUPPORT**
- Provide orientation, mentorship, and ongoing support to HCAs and Homemakers
- Monitor and document staff attendance, timesheet accuracy, and daily checklists
- Address coverage gaps, client refusals, and service adjustments with appropriate follow-up
- Conduct regular 1:1 meeting with staff and complete performance check ins in collaboration with Health Director
- Provide or arrange for training in areas such as documentation, safe work practices, and task delegation

**POLICY & COMPLIANCE**
- Ensure services are delivered in alignment with FNHA’s Home Care Service Delivery Guide and Tsawout policies
- Maintain client confidentiality and uphold cultural safety in all interactions
- Assist with the development or revision of procedures, staff job descriptions, and client documentation templates
- Monitor worker classification (e.g., casual vs part-time vs full-time) to ensure alignment with payroll and contracts

**CLIENT & FAMILY SUPPORT**
- Respond to client/family concerns, refusals, or non-responsiveness with empathy and documentation
- Ensure client-centered care through individualized plans, regular check-ins, and culturally appropriate services
- Implement tools such as daily visit logs, sign-in/out forms, and client task checklists
- Carries out other duties essential to the position as directed by the Health Manager.

**EDUCATION AND EXPERIENCE**
- Diploma or degree in health administration, community care, or equivalent combination of education and experience
- Minimum 2 years of supervisory or coordination experience in a health or home care setting
- Knowledge of FNHA Home Care policies, and Indigenous health practices preferred
- Valid BC Driver’s License and access to reliable transportation
- Vulnerable Sector Criminal Record is a condition of employment

**KNOWLEDGE, SKILLS AND ABILITIES**
- Strong leadership, team coordination, and conflict-resolution skills
- Excellent communication, organization, and time management abilities
- Culturally safe, trauma-informed, and client-focused
- Proficient in Microsoft Office and client tracking systems (Excel, EMR, etc.)

**OTHER FACTORS**

**Culture/Language**

Respect for and working knowledge of the SȾÁUTW̱ culture is required.

**Personal Attributes**

The Home & Community Care Coordinator maintains strict confidentiality in performing their duties and demonstrates the following personal attributes: Respect, Empathy, Strength, Pride and Equality

Our Benefits package includes:

- Medical insurance
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Life insurance

Preference may be given to qualified individuals of First Nation Ancestry.