Compliance Assistant

**Compliance Assistant (Student)**:
Build your future at Ontario One Call

**Company Overview**:
Ontario One Call acts as the communications link between buried infrastructure owners (our members) and individuals who are planning to dig in the province of Ontario. In 2012, the Ontario Underground Infrastructure Notification System Act was passed, which stipulates that by law, anyone in the province of Ontario must contact Ontario One Call before they dig. In addition to our contact centre, we are also responsible for public education, industry outreach, and compliance.

As a Public Safety Administrative Authority, Ontario One Call is focused on guiding construction, underground infrastructure, and excavation industries towards creating efficiencies and improvements across the province. Ontario One Call is a not-for-profit governed by a Board of Directors comprised of underground infrastructure owners, excavators, and ministry appointees.

**Core Values**:
At Ontario One Call we are Reliable Experts who Care.

Reliable We are dependable and accessible

Experts We have the mindset to lead innovation

Caring We ensure the safety and well-being in our communities.

Do you have what it takes to join our team?

**Compliance Assistant**:
The Compliance Assistant supports Ontario One Call’s goal of ensuring safe and timely excavation in the province of Ontario. Assisting the Compliance & Industry Performance (“CAIP”) team by providing excellent customer service to our many stakeholders as well as verifying and issuing complaints for the purpose of implementing positive compliance outcomes. Providing administrative support to the CAIP Leadership Team (CLT) as needed.

Reporting to the Supervisor of Compliance & Industry Performance, this position is located at our head office at 104 Cooper Drive in Guelph, Ontario.

**Primary Responsibilities**:

- Manage phone calls and correspondence for the team
- Provide information to external stakeholders or transfer matters not related to compliance to other teams
- Assist in the planning, coordination, and preparation of meetings, conferences, and events
- Assist the CAIP Team with complaint and investigation outcomes
- Provide administrative support to the CAIP team:

- Database maintenance,
- Record keeping
- Auditing
- Minute taking
- Assist Investigators with scheduling interviews, research, communications, reports, or any other administrative support during an investigation
- Assist Administrators with complaint intake and triage
- Receive and prioritize complaints over the phone and electronically using a risk-informed approach
- Ensure a positive image of the organization and maintain effective relationships by providing timely information to stakeholders
- Support compliance activities and special projects, as required
- Additional duties may be required

**Qualifications**:

- Customer service orientation - a desire to identify and service stakeholders who may include the public, colleagues, partners, co-workers, peer agencies, and personnel of the Ontario Public Service
- Good analytical, research, and problem-solving skills to gather evidence and information to support the CAIP Team
- Highly organized with strong file management skills (gathering and managing documents in an intricate electronic database with a high degree of accuracy)
- Strong time management, ability to meet deadlines and adapt to a fast-paced environment with priorities constantly changing
- Ability to work independently as well as participate and function effectively on a team
- Strong communicator, able to clearly deliver messages verbally and in writing
- Proficient in the use of MS Office Products such as Word, Excel, and PowerPoint and the ability to learn new software
- Actively enrolled in one of the following post secondary education programs:

- Criminal Justice & Public Policy
- Justice and Legal Studies
- Business Administration
- Government, Economics and Management
- Political Science
- Or any other related program

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us. As a precondition to employment, all potential new employees will be required to provide satisfactory employment references, successfully complete a criminal background check prior to or any time following hire.