Compliance Assistant

Compliance Assistant (Co-op)

Build your future at Ontario One Call

**Company Overview**:
Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.

Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.

OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.

Safe Excavation starts with us.

**Why Join Us?**:
Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.

**Core Values**:
**Caring** We invest in the success and safety for our team, communities and the environment.

**Integrity**...We are dedicated, honourable and honest.

**Collaborative**...We foster partnerships and work together to build a safer Ontario.

**Inclusive**...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.

**Innovative**...We strive for excellence with a willingness to learn, adapt and innovate.

Do you have what it takes to join our team?

**Position Overview**:
The Compliance Assistant supports Ontario One Call’s goal of ensuring safe and timely excavation in the province of Ontario. Assisting the Compliance & Industry Performance (“CAIP”) team by providing excellent customer service to our many stakeholders as well as verifying and issuing complaints for the purpose of implementing positive compliance outcomes. Providing administrative support to the CAIP Leadership Team (CLT) as needed.

Reporting to the Compliance & Industry Performance Supervisor, this position is located at our head office at 104 Cooper Drive in Guelph, Ontario.

Please note that this position is for **current students only**. This position is set to start during the **Fall 2025 term**.

**Primary Responsibilities**:

- Manage phone calls and correspondence for the team
- Provide information to external stakeholders or transfer matters not related to compliance to other teams
- Assist in the planning, coordination, and preparation of meetings, conferences, and events
- Assist the CAIP Team with complaint and investigation outcomes
- Provide administrative support to the CAIP team:
- Database maintenance,
- Record keeping
- Auditing
- Minute taking
- Assist Investigators with scheduling interviews, research, communications, reports, or any other administrative support during an investigation
- Assist Administrators with complaint intake and triage
- Receive and prioritize complaints over the phone and electronically using a risk-informed approach
- Ensure a positive image of the organization and maintain effective relationships by providing timely information to stakeholders
- Support compliance activities and special projects, as required
- Additional duties may be required

**Qualifications**:

- Customer service orientation - a desire to support, identify and service stakeholders who may include the public, colleagues, partners, co-workers, peer agencies, and personnel of the Ontario Public Service
- Good analytical, research, and problem-solving skills to gather evidence and information to support the CAIP Team
- Highly organized with strong file management skills (gathering and managing documents in an intricate electronic database with a high degree of accuracy)
- Strong time management, ability to meet deadlines and adapt to a fast-paced environment with priorities constantly changing
- Ability to work independently as well as participate and function effectively on a team
- Strong communicator, able to clearly deliver messages verbally and in writing
- Proficient in the use of MS Office Products such as Word, Excel, and PowerPoint and the ability to learn new software
- Actively enrolled in one of the following post secondary education programs:
- Criminal Justice & Public Policy
- Justice and Legal Studies
- Business Administration
- Government, Economics and Management
- Political Science
- Or any other related program

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations