General Manager

2 weeks ago

Cambridge, Canada Durham Regional Locksmiths Full time

Fraser Lock & Safe (Cambridge)
Durham Regional Locksmiths (Oshawa)

**Location**:
**Primary**: Cambridge, ON (Fraser Lock & Safe)
**Secondary (as needed)**: Oshawa, ON (Durham Regional Locksmiths)

**Reports To**:
Company Owner / Executive Management

**Position Summary**:
The General Manager will oversee the daily operations of **Fraser Lock & Safe** and **Durham Regional Locksmiths**, ensuring both locations operate efficiently, profitably, and to the highest professional standards. This role requires a person who has hands-on locksmith experience with strong leadership and organizational skills who can balance field work, staff supervision, and business management duties.

**Key Responsibilities**:
**Operational Management**
- Oversee day-to-day operations for both Cambridge and Oshawa branches.
- Schedule and coordinate staff assignments, installations, service calls, and emergency responses.
- Ensure consistent quality control and adherence to safety and security standards.
- Manage inventory, tools, and fleet maintenance.
- Monitor workflows to ensure jobs are completed efficiently and to customer satisfaction.

**Team Leadership**
- Supervise, mentor, and support locksmith technicians, apprentices, and administrative staff.
- Conduct regular team meetings to communicate goals, address challenges, and maintain morale.
- Participate in recruitment, training, and performance evaluations.

**Customer Relations**
- Act as an escalation point for customer concerns or complex projects.
- Assist the owner in maintaining positive client relationships and uphold the company’s reputation for integrity and reliability.
- Assist the owner in business development initiatives and help identify opportunities for growth.

**Financial & Administrative Duties**
- Oversee job costing, quotes, invoicing, and budgeting in collaboration with the owner and shop managers.
- Track KPI's for both branches.
- Ensure compliance with company policies, health and safety regulations, and industry standards.

**Technical Expertise**
- Provide advanced locksmithing support as needed, including safe work, access control, and complex installs.
- Assist with specialty projects requiring high-level technical skill or problem-solving.
- Assist the owner in modernization efforts for equipment and software.

**Travel & Coordination**
- Be primarily based in **Cambridge**, with **occasional travel to Oshawa** for training, audits, or management support.
- Coordinate operations between both locations to maintain consistent standards and efficiency.

**Qualifications**:

- **Minimum 7 years** hands-on locksmith experience (commercial, residential, and/or institutional).
- Proven experience in a **supervisory or management role** within the locksmith or security industry.
- Strong understanding of key systems, safes, access control, door hardware, and security standards.
- Excellent communication, leadership, and problem-solving abilities.
- Proficiency with scheduling, quoting, and invoicing software (e.g., ServiceM8, Service Titan) is an asset.
- Valid Ontario driver’s license and clean driving record.
- Must be bondable.

**Compensation & Benefits**:

- Competitive wage based on experience.
- Company phone.
- Performance-based bonuses.

Pay: $28.00-$38.00 per hour

Expected hours: No less than 40 per week

Work Location: In person

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