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General Manager

3 weeks ago

Cambridge, Canada Crunch Fitness Canada (CFC001) Full time

**HERE WE GROW AGAIN**

Come join us and become part of the greatest growth story to ever be told in the fitness industry. With 11 locations and 50 + on the rise; Our position of General Manager offers opportunity for growth and career advancement.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

**What we offer**:

- Free Crunch Fitness Membership
- Discounted Personal Training Sessions
- Exciting team environment
- Growth opportunity in a rapidly growing company
- Employee Recognition Program
- Commission and Team Bonuses
- Discounts on services, products, and more
- Training and Development Programs
- FREE Accredited Industry Certifications

**Here’s what we need**:

- We’re looking for talented General Managers who are committed to providing the best-in-class member and team member experience. Our leaders are self-motivated, thrive in high-energy and high-volume environments.

**Here’s what you’ll be doing**:

- Recruiting, hiring, training, and developing team members
- Manage team member performance standards, with ongoing development, training, and coaching
- Impact member retention and deliver the “Wow Member Experience”
- Scheduling and labor management
- Member service resolution with pace and empathy
- Resolving or escalating employee issues or concerns
- Lead generation and outreach efforts to impact new member sales
- New member acquisition and member integration into all services and programs offered
- Team member goal setting, development plans, and staff meetings
- Involvement and supervision in all front desk activities.
- Maintain a crisp, clean facility through compliance with Daily Cleaning Checklist and facility/equipment work order oversight
- Ensure consistent compliance with all Crunch policies, procedures, and service standards

**Here’s who you are**:

- Excellent in execution, taking prompt and assertive action to accomplish objectives
- Lead by example by delivering personal and team performance targets
- Understand labor control, optimal staffing levels, and controls overtime
- Maintain high standards for facility cleanliness and organization
- Mobilize to innovate and problem solve
- Persuasive, candid communicator who encourages open dialogue
- Demonstrates integrity and judgment that inspires trust
- Basic understanding of industry, market, and key business drivers
- Creator of a learning environment, striving for personal development
- Confident, humble, and kind mixed with sense of humor and fun

**Skills, Education, Experience**:

- 2+ years of service-oriented assistant management experience
- Business management degree or equivalent proven experience
- Experience with supervising and developing employees

**Physical Demands**:
This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.

**About WG Management**

**WG Management LLC is a leading Franchisee of Crunch Canada. The company is rapidly expanding its club footprint throughout Canada: and is led by a management team with over 100 years of combined experience within the fitness industry. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members and community regardless of fitness level.