Medical Office Assistant

We are a progressive organization with a team passionate about providing optimal care to our patients and their family. The Reception team takes pride in our client focused environment and works very closely with other service and clinical teams at Richmond Medical Centre.. This role has extensive face to face patient interaction.

We offer a competitive rate, flexible hours and the opportunity for growth.

**Responsibilities**:

- Provides front line communication in person, via telephone, and online assisting or appropriately referring to ensure high level of client-care and confidentiality
- Ensures clients are welcomed and accommodated during in-person check-in for appointments, and upon departure
- Authenticates client information by requesting identification - OHIP, or other private insurance information upon each visit, and ensures all information is accurate, updates as needed
- Schedules appointments into different physician calendars; explains appointment booking and billing protocols to clients, as needed
- Assists with monitoring client inquiries regarding health and wellness, including providing referrals community resources, answering service questions, and front-line response to complaints and concerns
- Provides guidance and support to clients experiencing problems accessing or obtaining information and services, and refers to appropriate services
- Compiles data, and submits statistic reports to Manager
- Monitors privacy practices on a daily basis by ensuring all personal information is kept private, locked, and secured; Reports any privacy breaches or concerns to the Manager
- Ensures medical records, both paper and electronic, are appropriately collected, stored, shared, and disposed of, following privacy and retention guidelines for health information
- Assists with sending and tracking referral requests to external specialists, follow up when needed, coordinate with client when appointment has been set
- Verifies lab reports have been received; follow-up and obtain as needed
- Maintains an up-to-date Urgent Care Clinic, Hospital, and Pharmacy list for clients
- Assists with urgent care needs by providing First Aid/CPR backup; Assisting the nurse in the safety of a fainting or seizing patient
- Coordinates orientation and training for new staff and physicians including setting up staff resources such as computer and phone access
- Responsible for office supply inventory, ordering when necessary
- Completes and submits order and work requisitions, which include internal stationary, printing, special events, courier services, and facilities management
- Maintain up-to-date forms and documentation for use by staff members and clients; may be both electronic and hard copy format (ex. consent forms, clinical note forms, resource and reference documentation)

**Required Skills and Experience**
- Previous medical office experience is necessary
- Proven ability to work proficiently and independently in a busy fast paced environment
- Ability to establish priorities and achieve objectives with mínimal supervision
- High degree of resourcefulness, flexibility, and adaptability.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Capable of dealing with highly sensitive information ensuring privacy and diplomacy

**Salary**: $17.00-$20.00 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: One location