Manager On Duty
1 week ago
Canvas, a vibrant and dynamic urban hotel, seeks a passionate Duty Manager to join our lively team. As a Duty Manager, you'll ensure guests feel welcomed, valued, and inspired during their stay. You’ll lead by example to uphold our commitment to exceptional service and guest satisfaction.
**Benefits**:
- Competitive salary
- Career growth and development opportunities
- Health benefits package
- Discounts on hotel stays
- A dynamic and inclusive work environment
**Key Responsibilities**:
- Oversee front desk operations: check-in/check-out, reservations, and guest inquiries.
- Coordinate with departments for seamless guest experiences across housekeeping, maintenance, and food and beverage services.
- Train and motivate staff to deliver personalized and extraordinary guest experiences.
- Anticipate and address guest needs promptly, resolving issues to ensure satisfaction.
- Prepare weekly schedules, ensuring appropriate staffing levels.
- Provide coverage as necessary, including breaks, late arrivals, and absences.
- Participate in room inspections to ensure cleanliness and maintenance standards.
- Coordinate group arrivals and departures.
- Assist with planning and executing counseling sessions as needed.
- Maintain and restock supplies, informing management of necessary orders.
- Stay informed about local attractions, events, and dining to recommend to guests.
- Uphold Canvas's standards of cleanliness, safety, and hospitality.
- Manage inventory of vacancies, reservations, and room assignments.
- Perform other duties as assigned.
**Requirements**:
- Minimum 2 years’ experience in Front Office/Guest Services; Hilton experience is a plus.
- Hospitality Degree/Diploma or related discipline preferred.
- Proficiency in MS Word, Excel, PowerPoint, and Windows.
- Articulate, self-motivated, confident, and a positive team player.
- Strong communication, supervisory, guest service, and problem-solving skills.
- Effective sales skills for securing new business and upselling products/services.
- Ability to work well under pressure, detail-oriented, and excellent communication skills.
- Organized with the ability to manage multiple projects and prioritize based on business impact.
- Availability for evening, night, and weekend shifts as required.
Join our team and be part of an exciting environment where your passion and creativity will thrive
Pay: $17.50-$19.75 per hour
**Benefits**:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
Expected start date: 2025-03-17
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