Credit Manager

**Company description** Strive was founded in 2020 and has since grown to a team of 70+ industry leaders with many years of experience. We are located in the heart of Toronto, at 110 Yonge Street, Suite 1704. At Strive, our entire team exhibits excellent accountability, collaboration, and clear communication, and takes a hands-on approach of support and respect at every level of the organization. At the same time, we empower all our employees by providing an environment, resources, and tools to solve problems, be challenged, and ultimately grow their careers. For our customers, we aspire to always exceed their expectations - this is infused in our mission to provide " A Better Lending Experience”. To learn more about Strive, please visit our websiteor LinkedIn. **Job description** Strive is a CMHC approved Canadian residential mortgage lender obsessed with customer satisfaction. Our mission is simple: to offer industry leading products and services to Canadian mortgage brokers and their clients with a focus on relationship building and best in market tech. To succeed at Strive, you must embrace the fact that Strive is a start-up, has a very entrepreneurial culture and mindset, and is committed to building a team-focused organization with bold goals and objectives to grow our company and reward staff excellence. **About the role**: Reporting to the Director - Credit Operations, this role is perfect for an outcome-focused people leader, who is seeking to join a team of driven and entrepreneurial professionals in the mortgage industry, wants to work closely with senior management, and further expand their expertise. Strive is focused on providing brokers with the best experience when it comes to funding their mortgage files. A focus on relationship building, best in market tech, and an all-star team to take the file from start to finish and beyond. We have partnered with all 3 mortgage insurers, and offer insured, insurable, and uninsurable residential mortgage products. In this role, the Credit Manager must be highly knowledgeable about Strive products, policies, and procedures. This position requires strong decision-making skills as the company is constantly growing and changing. Sound judgement and the ability to pivot and adapt are key skills for success. If you have a strong desire to learn, grow, and contribute to Strive’s goal of providing a better lending experience, we invite you to apply **This is a remote position, based anywhere in Canada.** **Your day to day will include**: - Deliver an exceptional customer service experience in every interaction - Assist in development and maintenance of disciplined process and policy guidelines - Assist in development of robust training for new onboarding and ongoing employee performance - Lead and develop a team of Underwriters and Fulfillment Specialists in managing the adjudication and fulfillment functions - Monitor productivity and workflow to ensure efficiency in achieving assigned objectives - Responsible for compiling team performance results, with a specific focus on compliance with internal and external partner guidelines - Identify opportunities for process improvement - Collaborate effectively with other business units, working together to deploy new product or technology initiatives - Work with the underwriting team to identify potential exceptions to Investor policy - Evaluate, package, and submit exception requests to Investors where required - Develop a solid understanding of our Underwriting platform and third-party technology solutions - Work closely and collaborate with Senior Management as well as Treasury, Risk and IT in regards to systemic system issues that may increase operational risk - Provide guidance, recommendations, reporting and training to QA and Credit teams in regards to Investor audits, trends and changes - Gather any necessary information required to coordinate and analyze exceptions and ensure consistent, objective, and sound decisions in a high-volume environment - Resolve any escalated credit issues, reply to internal and external client queries, and communicate credit decisions - Keep up to date on applicable legislation, as well as on the company’s policies, programs, procedures, and mortgage insurer policies - Continuously learn, adapt, engage, and grow in your role and as an integral part of the organization - Ensure you complete training and comply with confidentiality and regulatory requirements - Act at all times in accordance with Strive’s risk appetite as defined by the RMUP - Maintain employee, customer, and partner confidentiality as described by Strive’s Employee Handbook **You will bring**: - Minimum 7+ years of mortgage experience in the broker market - Minimum 2+ years mortgage underwriting experience - Post Secondary degree or diploma required - Strong leadership and coaching skills - Established and meticulous organizational skills - Sound multi-tasking skills and excellent atten