Restaurant Reservations Host

2 weeks ago

Tofino, Canada Wickaninnish Inn Full time

Join our Restaurant Team as a Restaurant Reservations Host, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

The Host at The Pointe Restaurant is often the all important first impression for guests about to embark on an amazing dining experience, and the last point of contact as they leave the restaurant. This pivotal position comes in contact with a variety of guests with a high level of expectations.

Objectives:

- Lead by example and be a pro-active member of The Pointe Restaurant Team.
- Floor management including server/table section assignment to ensure a smooth pace of service
- Welcoming and seating guests
- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards
- Receive and effectively communicate room service orders from guests, and process through use of Silverware POS; assisting with delivery when necessary
- Assisting service team when necessary
- Inspect dining and serving areas and equipment; keeping the restaurant guest ready at all times
- Ensuring menus are always up to date and presentable
- Perform quality assurance checks and address guest comments and complaints
- Some duties may change due to COVID-19 regulations/standards

**Requirements**:

- Willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards and be constantly challenged to grow within the restaurant team
- Previous fine dining or host/hostess experience required
- A professional attitude and an appreciation for detail
- A passion for guest service, appreciation of food & beverages and desire for continual education.
- Ability to lift and carry up to 25 lbs/11.3 kgs
- Professional and positive attitude in every aspect of the position
- Consistent punctuality and dedication
- A calm, polite and composed demeanor
- Previous experience with hotel and restaurant reservations software such as Maestro and Res Diary, Silverware, an asset
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole.
- Valid Serving It Right Certification
- Ability to maintain all COVID-19 operating regulations/standards
- A mutual understanding of your employment duration will be determined during your interview

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Licence/Certification:

- Authorization to work in Canada (required)
- Serving It Right Certification (required)

Work Location: One location

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