Clinic Manager

**We’re Hiring a Clinic Manager - Myo Chinatown, Vancouver**

**At Myo, our mission is to raise body IQ globally.**We aim to empower clients with the tools they need to move better, feel better, and do what they love—longer.

We envision a world where everyone feels empowered to care for their bodies with clarity and confidence.

**Who We Are**

**Myo is modern physical therapy to futureproof your body.**Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

With 20 locations (and counting) across Canada and the U.S., including our clinics in Vancouver (**Main, Oak, North Shore, Chinatown, Fraser, Kitsilano, Park Royal**and** Richmond**), Myo is leading the movement-health conversation and inspiring the world to make proactive care a part of everyday life.
- ️ We’re looking for a driven and emotionally intelligent **Clinic Manager** to take ownership of our Chinatown clinic’s success. This role blends business strategy, people leadership, and operational execution to ensure the clinic thrives.

The Clinic Manager will be in-clinic five days a week, directly managing the front-of-house team while ensuring clinicians have the necessary support to thrive.

This role reports to the Regional Director, collaborating closely with the Lead Clinician and Regional Operations Manager.

**What You’ll Do**:

- ** Oversee Clinic Operations** - Manage daily clinic operations, ensuring efficiency, excellent client service, and alignment with company standards.
- ** Support Front Desk Associates (FDAs)** - Lead and coach the front desk team to deliver a seamless client experience, including managing scheduling, claims, and invoices.
- ** Ensure Financial Accuracy** - Oversee financial procedures, including accounts receivable reconciliation and cash sheet balancing.
- ** Manage Inventory & Maintenance** - Keep track of supplies and coordinate with the Regional Operations Manager for repairs and improvements.
- ** Optimize Scheduling** - Ensure front desk coverage and clinician support to maintain smooth clinic operations.
- ** Drive Business Growth** - Lead marketing and local outreach initiatives to attract new clients and increase retention.

**Lead & Develop the Team**:

- ** Train and Mentor FDAs** - Recruit, onboard, and develop the front desk team to uphold high operational and client service standards.
- ** Support Clinicians** - Collaborate with the Lead Clinician to ensure operational support and resource availability.
- ** Create a Strong Culture** - Foster a positive and collaborative team environment focused on excellence and client care.
- ** Set Goals and Provide Feedback** - Lead monthly meetings to align on objectives, performance, and team development.

**Measure & Drive Success**:

- ** Achieve Business Targets** - Ensure clinic meets or exceeds revenue, profit, and client retention goals.
- ** Maintain Operational Excellence** - Deliver high client satisfaction through efficient front-of-house operations.
- ** Build a High-Performing Team** - Maintain strong team performance, engagement, and retention.
- ** Ensure Compliance** - Oversee accurate financial reconciliations and consistent administrative processes.
- ** Enable Clinician Success** - Provide operational support to allow clinicians to focus on client care.

**Who You Are**:

- ** Experienced Operator** - 3-5 years in office management, business operations, or a similar role. Hands-on leadership and team management experience in a service-oriented or healthcare environment.
- ** Business-Minded Strategist & Executor** - You see the big picture and can turn ideas into action. You drive revenue, optimize operations, and create growth opportunities. You are comfortable analyzing metrics to drive strategic decisions.
- ** Strong Leader with Emotional Intelligence** - You inspire and motivate the team while holding them accountable. You lead with empathy and adaptability.
- ** Highly Organized & Problem-Solving Focused** - You can anticipate challenges and proactively find solutions.
- ** Ownership Mentality** - You don’t just manage; you take full responsibility for the clinic’s performance.
- ** People-Centric** - You build relationships, develop talent, and foster a strong culture.
- ** Lifelong Learner** - You’re curious, open to feedback, and eager to grow personally and professionally.

**Why Myo**

At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As the Clinic Manager, you’ll be co-leading of our Chinatown clinic—creating a welcoming atmosphere, supporting the teams, and ensuring every client has an outstanding experience.

**Join us in helping people move better, feel better, and Futureproof Their Bodies.**

**Core Values and Principles**

At the heart of our operational ethos lie our core values, encapsulated by a commitment to:

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