IT Help Desk

2 weeks ago


Bolton, Canada Live Assets Full time

**Responsibilities**
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by users.
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
- They will assist in the documentation of all desktop support processes and procedures to ensure there is a guide to all processes and update these as and when necessary.

**Requirements and skills**
- Must be fully bilingual (French)
- 1-3 years’ experience in Helpdesk Support
- Be experienced in supporting desktop operating systems such as Windows 7/8/10.
- Proficient in mobile technology e.g., IOS and Android devices.
- Experience providing phone and remote support for users.
- Excellent communication and customer relations & interpersonal skills.
- Ability to work independently and in a team environment.
- Ability to maintain a high level of confidentiality
- Should have CAN passport (Citizenship) or B1 visa.
- Can travel 25% yearly (within canada and US)

**Salary**: Up to $62.00 per year

Schedule:

- Morning shift

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

Willingness to travel:

- 25% (preferred)



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