Order Desk Clerk

4 days ago

Bolton, Canada Jesse Tree Importing LTD Full time

**Overview**
We are seeking a dynamic and personable Desk Clerk to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer support, and ensure smooth communication between visitors, clients, and staff. Your energetic approach and attention to detail will help create a positive environment while maintaining efficient administrative processes. This paid position offers an exciting opportunity to develop your customer service and administrative skills in a fast-paced setting.

**Responsibilities**
- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
- Manage incoming phone calls with professionalism, utilizing excellent phone etiquette to direct inquiries or take messages accurately.
- Handle data entry tasks efficiently, maintaining accurate records of visitor logs, appointments, and other administrative information.
- Provide outstanding customer support by addressing questions, resolving issues, and offering assistance with a positive attitude.
- Assist with client services by processing requests, scheduling appointments, and providing information about services or facilities.
- Conduct outbound calling when necessary to follow up on inquiries or confirm appointments, demonstrating proactive communication skills.
- Maintain the cleanliness and organization of the front desk area to ensure a professional appearance at all times.
- Perform cash handling duties accurately when processing payments or transactions.
- Collaborate with team members to ensure seamless operations and excellent service delivery.

**Skills**
- Multilingual abilities are highly valued to effectively communicate with diverse clients and visitors.
- Excellent communication skills in English; bilingual proficiency is a strong plus for engaging with a broader audience.
- Proven experience in customer service or client support roles, preferably within a call center or reception environment.
- Strong data entry skills with high accuracy and typing speed to manage records efficiently.
- Demonstrated ability in phone etiquette and outbound calling techniques to foster positive interactions.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with solid computer skills for daily operations.
- Exceptional interpersonal skills to handle inquiries professionally and courteously under pressure.
- Attention to detail for cash handling, record keeping, and compliance with procedures.
- Analysis skills for assessing visitor needs and resolving issues promptly while maintaining a friendly demeanor. Join us as a Desk Clerk where your enthusiasm for service excellence will make a meaningful difference every day

Pay: $18.00-$19.00 per hour

Work Location: In person

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