Eligibility Officer

1 week ago

Regina, Canada Legal Aid Saskatchewan Full time

Legal Aid Saskatchewan has an opening for **Permanent, Part-Time** [0.46FTE] **Eligibility Officer** at our provincial Application Call Centre. As an integral partner in the Justice system, working at Legal Aid SK is more than just a job. It’s an opportunity to help people who need it the most; to ensure each client receives access to justice afforded to them under the law.

**I**t is a remote position within Saskatchewan.** Remote work arrangements will have an expectation to attend in person for the following:

- Training
- Organization wide meetings and events

**Why work for us?**

In addition to your competitive salary, our generous and comprehensive benefit package includes employer’s paid extended health & dental family coverage; paid sick time; three weeks of paid vacation at the start, plus earned days off (26 per year for support staff and 15 per year for lawyers); 14 Statutory holidays; pension match 6.35%; relocation assistance if applicable and more.

**Key Responsibilities**
- Interview applicants to determine financial and range of service eligibility (including assessment of contributions), determine if the matter may be a conflict for the office, set appointments for professional staff, assess and refer unusual situations to Application Centre Manager
- Routinely enter client case management data into internal database
- Collect and collate statistical data
- Compose and type or word processes memos, letters from general instructions or from precedents, and orders disclosure
- Answer the telephone, respond to in-person inquires and relay messages
- Provide and obtain basic information to/from the public and clients which may require some discussion
- Maintain familiarity with the commission’s policies and procedures

**Position Requirements**
- Applicant must possess strong communication skills and have an aptitude for client service focus
- Fluency in Microsoft Office, the ability to use a database, and have general office administrative experience
- Have completed one year of relevant post-secondary education
- Demonstrated time management and ability to deal with conflicting priorities and deadlines
- Must be available Monday to Friday for hours of work between 8:00AM- 5:00PM

**Core C**ompete**ncies**
- ** Leadership**: willingness and ability to accept responsibility. Ability to communicate effectively and respectfully with co-workers. Shows empathy and care for others. Treats people fairly, and is committed, skilled and responsible.
- ** Dependability and Reliability**: dependability to handle duties and assignments and whether committed, skilled and responsible. Consider punctuality and use of working time.
- ** Quality of work**: correctness and degree of excellence of work performed based on the job description and expectations of the position.
- ** Initiative**:extent of independent thinking and action and willingness to do more than is expected.
- ** Cooperation and attitude with clients**: manner of handling client interactions. Strives to serve clients, shows empathy, and treats clients fairly and with respect.
- ** Adaptability and change management**: understanding and willingness to adapt to organizational changes. Willingness and ability to learn new technology, new processes, responsibilities.

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