Customer Support Specialist

7 days ago

Edmonton, Alberta, Canada Home Health Store Inc. Full time

Join Us as a Customer Support Specialist (with the expectation to grow in the Ostomy Care & AADL Solutions Specialist role)

Location: Street, Edmonton, AB

Job Type: Full-Time, Permanent

About Us

At Home Health Store, we're dedicated to improving lives by providing high-quality medical supplies to communities across Canada. We proudly serve First Nations, Métis, and Inuit communities, as well as pharmacies, group homes, government agencies, and individuals in our local community.

We're more than just a medical supply provider — we're a team that values compassion, education, and service excellence.

About the Role

We're looking for a Customer Support Specialist who thrives in a fast-paced, team-oriented environment. This is an exciting entry point into a meaningful healthcare-related role, with the opportunity to grow into a specialized position in Ostomy Care and AADL (Alberta Aids to Daily Living) solutions.

This hands-on role combines front-line customer service, behind-the-scenes support, and ongoing education. If you're compassionate, organized, tech-savvy, and eager to make a difference — we'd love to meet you.

What You'll Do

Order & Inventory Management

  • Process orders using our POS system, including invoicing and AADL billing
  • Pack and prepare items for delivery or pickup
  • Track special orders and follow up with clients
  • Assist with inventory restocking and organization

Communication & Scheduling

  • Answer client phone calls with patience and professionalism
  • Schedule appointments for fittings and consultations
  • Coordinate delivery timelines and manage client expectations

Team Collaboration

  • Support your team with day-to-day tasks, including returns and restocking
  • Work closely with colleagues to ensure smooth operations

Client Support & Product Education

  • Assist clients in person, by phone, and via email with product inquiries and orders
  • Provide hands-on support with product selection and fittings (training provided)
  • Learn to educate clients on ostomy care, hernia belts, and AADL products as you grow in the role

Sales Floor Support

  • Help walk-in clients with product selection — from mobility aids to bracing and incontinence supplies
  • Provide knowledgeable, compassionate service to support client needs

Who You Are

You'll be a great fit if you:

  • Are compassionate, patient, and empathetic
  • Have experience in customer service, healthcare, or a related field
  • Are comfortable using computers and learning new systems
  • Thrive in a fast-paced environment and can manage multiple tasks
  • Are detail-oriented, dependable, and organized
  • Enjoy working collaboratively with a team
  • Are open to learning and developing specialized knowledge in medical product support

What We Offer

  • Health Spending Account – available after 3 months
  • Free Parking
  • Paid Vacation – because rest matters
  • Supportive Work Culture – friendly coworkers and a collaborative environment
  • Work-Life Balance – Monday to Friday, 8:30 AM – 4:30 PM (no evenings or weekends)
  • Career Growth – we'll train and support you as you grow into an Ostomy Care & AADL Solutions Specialist

Ready to Make a Difference?

If you're looking for a meaningful career where you can grow your skills, support your community, and work with a dedicated team, we want to hear from you

To apply, please send a brief cover letter and your resume to:

Job Type: Full-time

Pay: $19.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount

Application question(s):

  • "Why do you want to work at Home Health Store, and what excites you most about this position?"

Work Location: In person

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