Parts Supervisor

2 days ago

Moncton, Canada Fort Garry Industries Full time

**Fort Garry Industries is excited to announce our newest location in Moncton, New Brunswick, opening Fall 2025**

Fort Garry Industries is Canada's most trusted truck and trailer parts, sales and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success

**We are seeking a customer-focused Parts Supervisor to support the team at our NEW location in Moncton, NB.**

**What You Will Do**:

- Support and assist the Branch Manager with aftermarket parts operations, sales, and inventory by ensuring the counter sales team contributes to the highest level of customer service focus.
- Actively engage to personally ensure excellent service to both internal and external customers regarding parts inquiries and orders
- Assist the Branch Manager by supporting operational results and goals, including supporting optimal stock levels, tracking inventory, and ensuring parts are readily available when needed
- Oversee warranty claims and assist with managing inventory overall, including annual inventory counts, transfers, and oversold
- Ensure all in-store promotions and marketing initiatives are executed to FGI standards, including any required training on new products with staff
- Communicate clearly and professionally with customers, warehouse staff, and management
- Champion FGI's safety culture by performing all duties within established procedures and practices
- Other duties as required

**What We Require**:

- Minimum two (2) years of supervisory experience required in a high-volume customer service industry, ideally in a similar industry (wholesales, automotive, or heavy-duty parts sales)
- Hands-on experience in sales, warranty claim processing, and inventory management is a must
- Heavy-duty parts knowledge or background is an asset
- Exceptional **problem-solving skills** — you don’t just spot issues, you fix them fast.
- A team player with a **no-excuses attitude** — you do what it takes to get the job done right.
- Strong follow-up and **accountability mindset** — you don’t let issues slide.
- Excellent **Customer Service**skills - you exceed the expectations of internal and external customers
- Highly organized with a **keen attention to detail** —accuracy and documentation are essential to success in this role.
- Able to work various shifts, including Saturdays
- Must meet the physical requirements: Occasionally lift to 75 - 100lbs, frequent standing and walking, reading small print and numbers.

**What We Offer**:

- **_A highly competitive salary with an annual performance bonus_**:

- Extended health care and Health Spending Account
- Dental/Vision Benefits
- Sick Pay Allowance
- Employee Assistance Programs
- DPSP and RRSP
- Casual Dress Code
- Fun and supportive work environment
- Continuous learning

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