Manager of Front of House Operations

Gladstone is a family run business. We're a small and dedicated team. We loving making people smile and have fun while doing it. True leadership is hard to come by. If this job sounds like you please:

- send a cover letter with your resume

Manager of Front of House Operations

ROLE

The main role of the Manager of FOH Operations will be to manage the day-to-day operations of the Lounge and Patio and report directly to Ownership. This individual will be primarily responsible for implementing the FOH strategy and objective of the company and ownership.

The Manager of FOH Operations will oversee all lounge and patio operations. This will include managing and ordering all of the supplies and inventory for the FOH side of the business, including alcohol and non-alcoholic options, cleaning supplies, and all equipment necessary for running the lounge and patio. They will schedule all FOH staff, do FOH operational budgeting, customer relations, and all other front of house facility management. This role is responsible for all processes necessary to ensure the FOH side of the business is operating efficiently, maintaining the highest quality standards, and producing volume of sales to match demand.

This individual must have a comprehensive understanding restaurant operations management, brewery manufacturing operations, and exceptional leadership skills.

This individual will ideally have a degree in Business Management or equivalent experience, and 5+ years of experience in the Craft Brewing industry or similar field.
- Qualifications/Requirements_
- Solid leadership skills and work ethic.
- Excellent communication skills.
- Obsessive attention to detail.
- Strong multitasking and troubleshooting skills.
- Solid experience with Word, Excel and QuickBooks.
- Extensive knowledge of the brewing process.
- Ability to work long and varied hours.
- Pay Type:_ - Hourly (based on full time hours, yearly pay will be between $70,000 and $90,000)
- Health and Dental Plan
- Pension Plan
- Supervisors:_ Ownership and CEO

**Job Description (Manager of Front of House Operations)**

The Manager of FOH Operations duties will include all of the following (plus any other tasks they may be asked to perform by the CEO and Ownership):
Company Performance
- The main responsibility is to ensure the FOH operations are profitable.
- Monthly performance meetings with ownership will focus on company KPIs, benchmarking performance, and strategizing ways of improving company performance.
- The Manager of FOH Operations will focus on the efficiency of the day-to-day operations of the Front of House to achieve company and ownership goals.
- They will report directly to ownership, where the ownership’s primary responsibilities will be company vision and long term goals.

Team Work
- Conduct training and coaching of Serving Staff, including regular performance evaluations and disciplinary measures.
- Collaborate with the Head Brewer, Lead Brewers, Kitchen Leaders, Sales Managers, Warehouse Managers, etc to create an efficient, fun, and productive work environment.
- Work with Ownership, the Brewing Team and the Sales Team to forecast and meet production demand.
- Will work and host all special events, being the primary point of contact for staff and customers.
- Will fill in for staff sick days and no-shows or find appropriate cover.

Lounge and Patio Operations
- The on-premise lounge and kitchen represent a major part of the company’s operations. The Manager will ensure the Front of House and Kitchen operations are working well as a team, are efficient, profitable, and staff morale is high.
- Responsibility will include scheduling all serving staff appropriately, matching skill sets to work demand for every day of the week.
- Lounge KPIs must be monitored regularly, keeping a close eye on all costs associated with the department, and ensuring waste is minimized.
- The Lounge primary labour will not exceed 10% of total Front of House Sales.
- The Manager will be expected to come up with regular drink features.
- The Manager will be a main leader for Events, which includes coming up with event ideas, organizing and planning events, and coming up with food and drink specials for events.
- The Manager will help promote events to customers and around town.
- The Manager will be responsible for printing all menus as needed.
- The Manager will be responsible for managing guest taps, ciders, wines, and non-alcoholic options.
- The main service we provide is FUN The Manager must work hard to ensure we meet the company’s Lounge and Patio vision of a Fun and Happy place for people to enjoy their time

Serving and Hosting
- The primary daily activity of the Manager will be serving. This is expected to take up the majority of the Managers time. A set amount of time will be set aside weekly to insure all administrative tasks can be completed.
- Though all servers are expected to greet customers, this role is more emphasized with the Manager of FOH