Barista / Front of House Server

2 weeks ago

Courtenay, Canada Gladstone Brewing Co. Full time

The position of **Barista / Front of House Server** at Gladstone Brewing Co. is a pivotal role, as you are one of the primary faces of the brewery. Whether you’re pouring a West Coast IPA, crafting a perfect tulip latte, or serving one of our in-house burgers, you understand that people come for quality—and you help deliver it.

From our humble home-brewing roots in a garage on Gladstone Avenue in Victoria, BC, Gladstone Brewing Company has become a cornerstone of the Comox Valley—an energetic hub of craft, collaboration, and community. With numerous brews under our belts and more on the horizon, we are constantly innovating. We are looking for teammates who bring skill, positivity, and a desire to grow with us.

**You Are**:

- Outgoing, with an instinct for quick, genuine connections
- Passionate about both specialty coffee and craft beer
- Energetic, fun, and uplifting to be around
- Detail-oriented, organized, and self-directed
- Comfortable with multitasking in a fast-paced, team-oriented environment
- A clear communicator, able to anticipate the needs of your team and guests
- Proud to share your passion for food and beverage culture

**Roles and Responsibilities**:
**Coffee & Barista Duties**:

- **Execute all espresso-based drinks to a professional standard.**:

- **Latte art proficiency is non-negotiable.** You **must** be able to consistently pour clean, defined latte art (heart, tulip, rosetta, etc.) with every drink.
- The **first step in our interview process will be a practical latte art demonstration**.
- _If you are not confident in your latte art skills, please do not apply. We deeply respect your time and ours._
- Maintain a clean, efficient, and organized espresso bar at all times.
- Demonstrate solid knowledge of milk steaming technique, shot pulling, and proper drink construction.
- Uphold coffee quality standards through consistent calibration and care.
- Engage guests warmly and knowledgeably about our coffee offerings.

**Service Duties**:

- Set a high standard of service and professionalism with both guests and colleagues
- Understand and describe Gladstone’s beer styles with confidence and enthusiasm
- Accurately take food and drink orders and relay them clearly to the kitchen
- Deliver food and beverages efficiently and accurately
- Maintain thorough product knowledge, including cider, wine, and all non-house beverages
- Present yourself professionally in line with company policy
- Follow opening and closing routines, including set-up, tear-down, and deep cleaning
- Record maintenance or damage issues and report them promptly
- Respond appropriately to capacity limits, guest conduct, and heated situations
- Complete nightly reports and shift logs
- Assist with keg rotation and cooler stocking, including minor lifting as needed

**Required Skills and Qualifications**:

- **Latte art skill (mandatory)**:

- Serving It Right certification
- Previous experience with espresso equipment required
- Craft beer knowledge is a great asset

**How to Apply**:
**Job Types**: Part-time, Casual

Pay: $32.00-$37.00 per hour

Additional pay:

- Tips

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Weekends as needed

**Experience**:

- serving: 4 years (preferred)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

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