Housing Operations Analyst

Posting Number

**Posting Number**
- SS0588
- Position Information

**Division**
- VP, Students & Community Engagement

**Department**
- Student Housing

**Supervisor Title**
- Manager, Student Housing

**Location**
- Comox Valley(CV)

**Posting Type**
- Internal/External Posting

**Position Status**
- Regular

**If Others, please specify**

**Desired Start Date**
- 01/06/2025

**Position End Date (if temporary)**

**Weekly work schedule (please indicate the start and end times for each day of work)**
- Monday to Friday 0830-1630

**%**
- 100%

**Pay Grade**
- N: (Interim) $36.45 - $38.76

**Position Summary**
- Reporting to the Manager, Student Housing or designate, the Housing Operations Analyst (HOA) is responsible for on-campus housing admissions, assignments, and occupancy management for over 217 bed spaces. The HOA is responsible for the maintenance, and effective utilization for all aspects of the StarRez housing management system ensuring adherence to policies and optimizing occupancy to support the student experience.**Position Competencies**
- Job Knowledge
- Judgment
- Teamwork
- Planning & Organization
- Customer Service Excellence
- Communication & Interpersonal Skills

**Duties & Responsibilities**

**Summary of Key Responsibilities**(job functions include but are not limited to):
**Housing Management System**
- Serve as the primary administrator for the student housing management system, currently StarRez, and collaborates with other departments to maintain Colleague integrations.
- Work extensively with StarRez housing information system to set up and maintain modules, and reporting.
- Troubleshoot issues expressed by users and administrators, communicating with and managing StarRez and IT tickets as necessary.
- Administer security settings and user access for department users and internal partner users, in accordance with established procedures.
- Manages the accuracy of information contained in the system by running periodic audits.
- Work with the Manager, Student Housing, to build fee and billing tables within StarRez to ensure smooth transfer of information.
- Perform detailed documentation of the occupancy management processes and provide opportunities to automate tasks where applicable.
- Analyze and implement technological systems and processes for all assignments and business process in StarRez.
- Perform detailed documentation of the housing management system processes and recommend to Manager, Student Housing, where opportunities are to automate repetitive tasks.

**Admissions and Assignments**
- Under the general direction of the Manager, Student Housing, develop, implement and evaluate annual and on-going room selection/assignment processes for NIC Student Housing.
- Manage and coordinate all room assignments and changes in student housing and communicate/resolve problems in accordance with established procedures.
- Communicate housing assignments and changes.
- Receive, coordinate, and oversee requests and bookings for space within student housing.
- Assist students and staff with concerns and policy interpretations; respond verbally and/or in writing to inquiries or concerns and resolve situations.
- Help to design and execute processes associated with checking into and out of assigned spaces in partnership with other campus partners, e.g. Facilities.
- Manage student records in StarRez.
- Implement transfer requests and reassignment process in coordination with the Manager, Student Housing.
- Coordinate the room cancellation/withdrawal processes.
- Coordinate the housing accommodation request process including collaborating with campus partners (for example, the Department of Accessible Learning Services) to ensure students are assigned and accommodated appropriately.
- Coordinate all early arrival and late stay processes.

**Communications**
- Coordinate all correspondence regarding housing admissions and assignments, fees, availability and general questions regarding student housing to ensure students and partners receive accurate, up-to-date information.
- Participate in the creation and distribution of all departmental promotional materials and publications including but not limited to the website, departmental brochures and the student housing handbook.
- Ensure accuracy of the student/family housing web page and communicate with prospective students as needed.
- Responsible for providing edits and up to date information on housing for other departments.
- Meets with students for a variety of reasons including but not limited to requests for changes for occupancy needs.
- Coordinates administrative portion of move in day for student housing.

**Occupancy Management & Reporting**
- Collect data about occupancy and communicates information to the Student Housing team.
- Exchange information with other campus partners whose work impacts occupancy (e.g. Admissions, Recruitment, Financial Services, etc.).

**Leadership**
- Assist with student employee hiring, training, sched