IT Technician

Country/Region: CA- Field: Support & transversal- Location: Laval, CA- Type of Contract: Permanent- Level of experience: 02-05 years- Job number:
**Job description**

**IT Technician**

**About SYSTRA IBT**

SYSTRA International Bridge Technologies (IBT) is an engineering firm solely dedicated to bridge engineering. We offer specialized engineering services in all facets of bridge design, construction, and maintenance.

Our niche bridge types include steel-concrete composite and all concrete cable-stayed structures, extradosed structures, and segmental concrete bridges. We are a world leader in metro and high-speed rail elevated guideway design. We emphasize the importance of producing bridges tailor-designed for their site that are constructible and economical without sacrificing elegance. We aim to develop cost-saving concepts with well-conceived construction methods, selecting suitable materials based on cost-effectiveness.

Our bridge projects have been built in the United States, Canada, Panama, Australia, India, Jamaica, Mexico, Taiwan, and in the Middle East. We have offices located in Canada, the United States and the Middle East.

SYSTRA IBT is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures.

**Overall responsibilities**

The IT Technician is responsible for installing, maintaining, and repairing hardware and software components of SYSTRA IBT computers, and support the users (employees) with their IT needs.

**Role and responsibilities**
- **Hardware and Software Troubleshooting**: Diagnose and resolve hardware and software issues for computer systems, peripherals, and networks. Troubleshoot problems related to malfunctioning devices, connectivity, and software glitches.
- **Network Support**: Assist with network setup, maintenance, and troubleshooting. Ensure proper connectivity, address network-related issues, and manage network security protocols.
- Coordinate the resolution of more complex or higher issues with the IT Manager.
- Ensure the transfer of information necessary for the handling of problems at all levels.
- **Security Measures**: Implement security measures to protect systems and data. This includes configuring firewalls, monitoring network traffic, and ensuring compliance with security policies.
- **Backup and Recovery**: Set up data backup systems and perform regular backups to prevent data loss. In case of system failures, restore data from backups.
- **Hardware Upgrades**: When necessary, upgrade hardware components (e.g., RAM, hard drives) to improve system performance.
- **Documentation**: Maintain accurate records of hardware inventory, software licenses, and network configurations, in order to track changes and facilitate troubleshooting.
- **Adherence to Policies**: Follow company policies, industry standards, and best practices to ensure efficient IT operations.
- **And**: Any other related tasks or projects requested by the IT Manager.

**Qualifications**

**Education**: College diploma in computer science or a related field.

**Years of experience**: Minimum 2 years of experience in a similar, technical support position.

**Technical competencies**:

- Good knowledge of Windows 10 and 11 operating systems.
- Good knowledge of the Office 365 Suite, Teams and SharePoint.
- Knowledge of programming (DOS scripts on Windows, Visual Basic Macros Vlookup on Excel, C++ on Arduino, Python on RPi, VB.Net on Visual Studio) is an asset.
- Deep understanding of computer systems, networks, and hardware.
- Familiarity with network protocols, configurations, and security measures.
- Knowledge of firewalls, VPNs, and network troubleshooting.
- Ability to manage operating systems, user accounts, and permissions.
- Experience in maintaining servers and ensuring system stability.
- Proficiency in examining, repairing, and installing computer equipment.
- Comfort with both internal and external components of computers.

**Personal & soft skills**:

- Ability to diagnose and solve computer problems.
- Excellent customer service and priority management skills.
- Independent and able to work as part of a team or in collaboration with multiple teams.
- Good stress management skills, organized and professional.
- Excellent analytical skills, logical thinking, and good problem-solving skills.
- Strong communication and active listening skills to support users.
- Fluency in French and English, in order to be able to work closely with and support collaborators across Canada and in the USA.

**Employment terms and conditions**

**Contract nature**: Permanent

**Location**: Laval, Quebec

**Division**: IBT Canada

**Reports to**: IT Manager

**Remuneration**: To be determined based on the profile.

**_Note_**:
SYSTRA IBT is committed to having a diverse and inclusive workforce.