Call Centre Assistant Manager

2 days ago

Stittsville, Canada AutoShack.com Full time

**CALL CENTER ASSISTANT MANAGER**

**AUTOSHACK, **a leading expert in Direct-to-Consumer Retail Auto Parts Distribution for 40+ years, is seeking a Call Center Assistant Manager. The Call Center Assistant Manager will help oversee and lead the operational and qualitative management of the 40+ Call Center Team.

The Call Center Assistant Manager will oversee; hiring, training, coaching, culture, payroll, Account Management support and discipline.

**Call Center Assistant Manager Responsibilities**
- Determine call center operational strategies: by conducting needs assessments, performance reviews, capacity planning, cost/benefit analyses, production, productivity, quality and customer service standards; contributing information and analysis to organizational strategic plans and reviews
- Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs
- Accomplish call center human resource objectives by: recruiting, selecting, orienting, training, assigning, coaching, counseling and disciplining employees.
- Schedule, communicate job expectations; plan, monitor, appraise, review and enforce policies and procedures
- Identify deficiencies, develop recommendations for review with management and work with management to resolve issues
- Analyze sales date (KPI’s) to strategize and develop new techniques to drive sales
- Meet call center financial objectives by: estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions
- Accomplish organizational goals by accepting ownership for accomplishing new and different requests

**Call Center Assistant Manager Requirements**
- Post-Secondary Education
- 5 years (dedicated or combined); Call Center Management, Business Development, Sales, Coaching & Training
- Expert in Microsoft Excel and Word
- Excellent computer skills
- High energy, self-starter, self-motivated

**Compensation**
- Includes a competitive salary and comprehensive benefits package.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Stittsville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Pass a criminal background check

**Experience**:

- Customer support: 3 years (required)
- Supervising: 2 years (required)
- Call center: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Call Centre Team Leader

    2 days ago

    Stittsville, Canada AutoShack.com Full time

    **Customer Service/Sales Team Leader** AutoShack is an Ottawa based E-commerce company with 40+ years’ experience in the automotive industry. **Responsibilities** - Training, and preparing representatives to respond to customers questions and complaints and troubleshoot problems with services or products - Ensuring representatives understand and comply...

  • Call Center Operations Manager

    1 week ago

    Stittsville, Canada AutoShack.com Full time

    Operations Manager - Contact Center Company: AutoShack Location: On-site, Kanata, Ontario, Canada Type: Full-time About Us: AutoShack, a leader in the online auto parts retail industry, is known for providing high-quality aftermarket parts at competitive prices. We value innovation, customer satisfaction, and effective team collaboration. As we continue...

  • Administrative Assistant to The Office Manager

    6 days ago

    Stittsville, Canada 1239316 Ontario Limited oa Enertron Electric Full time

    Organize, verify time sheets & prepare payroll input on a weekly basis. Verify work orders & put in job files along with other related documents. Assign job numbers & open job files. Collect & input supplier invoices & client invoices in SIMPLY ACCOUNTING. Using Simply Accounting log the customer payments & fill out the bank deposit book. Prepare & review...

  • Assistant Store Manager Kanata

    1 week ago

    Stittsville, Canada The Cell Phone Centre Full time

    **This is NOT your typical retail sales management job.** **We are looking for a highly motivated individual with a burning desire to succeed in a hybrid retail sales management role. We are a team of mobile communication experts who go the extra mile to ensure our clients get the best device, the best plan, and the best experience. Our mission is to make...

  • Dental Assistant

    3 days ago

    Stittsville, Canada Fernbank Dental Centre Full time

    **Job Overview** **Duties** - Assist dentists during various procedures including restorations, extractions, endodontics, prosthodontics, and pediatric treatments. - Prepare treatment rooms by sterilizing instruments and ensuring all necessary supplies are available. - Take and develop dental X-rays while adhering to HIPAA regulations and aseptic...

  • Wireless Retail Store Manager-kanata

    6 days ago

    Stittsville, Canada The Cell Phone Centre Full time

    Who are We? For over 25 years, The Cell Phone Centre has been the AUTHORITY in mobile phone communications in Ottawa, Cornwall and Hawkesbury Ontario. We pride ourselves on an EXCEPTIONAL client experience by providing our unique, legendary, out-of-this world service. The Cell Phone Centre (Telus and Koodo Mobile Authorized Dealer) is currently recruiting...

  • Assistant Front Store Manager Lg Frmt

    1 week ago

    Stittsville, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 1300 Stittsville Main Street, Unit 101A, Stittsville, Ontario, K2S 1A3 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing...

  • Sales Assistant

    1 week ago

    Stittsville, Canada Taggart Group of companies Full time

    **Job Title**: Sales Assistant (full-time) **Reports to**: Sales Representative **Company**: Tamarack Homes **Location**: Stittsville The Idylea/EdenWylde/Westwood is seeking a Full-Time Sales Assistant at the Sales Centre, working 35.5 - 37.50 hours per week during opening hours: Mon, Tues, Wed - 12pm to 7pm Thurs & Fri - Closed Sat & Sun and all statutory...

  • Administrative Assistant

    2 weeks ago

    Stittsville, Canada Cooligan Martial Arts & Fitness Full time

    Work Term: Permanent - Work Language: English - Hours: 30 hours per week - Education: Bachelor's degree - Experience: 2 years to less than 3 years - **Tasks**: - Assist with staff consultation and grievance procedures - Coordinate the activities of the HR department in order to ensure they meet the organization's goals - Coordinate the flow of information...

  • Sales Assistant

    2 weeks ago

    Stittsville, Canada The Taggart Group of Companies Full time

    Tamarack's Idylea/Westwood site in Stittsville is seeking a Part-Time Sales Assistant at the Sales Centre, working approximately 17 hours per week: Wed - 11:45am to 7:15pm Sat & Sun and all statutory holidays - 11:45am to 5:15pm **About Us**: Tamarack Homes has a legacy of home-building in Ottawa that dates back to the 1940s when Harold Taggart began...