Box Office Associate

1 week ago

Edmonton, Canada Edmonton Opera Full time

Full-Time | Hybrid | Competitive Salary and Benefits

Are you passionate about the arts and offering exceptional customer service? Edmonton Opera is hiring a detail-oriented and dynamic Box Office Associate & Board Administrator to join our team. This position is perfect for someone who enjoys working in a fast-paced, people-focused environment while also supporting the administrative duties of a vibrant arts organization.

**KEY RESPONSIBILITIES**

**Box Office**
- Process ticket sales, exchanges, and subscriptions using Tessitura
- Assist with will-call and day-of-show box office operations at performances
- Maintain accurate patron records and support reporting needs for marketing and development teams
- Ensure smooth front-of-house experiences in collaboration with ushers, volunteers, and FOH staff
- Create and distribute weekly and monthly sales reports to keep the team informed
- Contribute to weekly marketing meetings by sharing ideas and collaborating on strategies to drive ticket sales
- Coordinate ticket related communications to patrons, including mailouts, and patron notifications

**Board Administration**
- Coordinate Board and committee meetings, including scheduling, minute-taking, and preparing meeting materials
- Maintain up-to-date Board records and ensure compliance with governance requirements
- Provide administrative support to the Executive Director for Board-related tasks
- Liaise with Board members to support engagement and timely communications

**Qualifications**
- Minimum 2 years of customer service or administrative experience, preferably in the arts or non-profit sector
- Proficiency in Tessitura or a similar CRM/ticketing system is required
- Excellent communication and interpersonal skills
- Highly organized with strong attention to detail
- Ability to handle confidential information with discretion
- Passion for the arts and commitment to supporting an inclusive and welcoming patron experience

**What We Offer**
- A collaborative, mission-driven work environment
- Opportunities to attend performances and experience the art you help support
- Health benefits and paid vacation
- Professional development opportunities within the performing arts sector

**To Apply**:
**Benefits**:

- Dental care
- Paid time off

**Location**:

- Edmonton, AB T5M 3T9 (required)

Work Location: Hybrid remote in Edmonton, AB T5M 3T9

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