Studio Operations

Spawts Studio Inc. is a family-owned small business with over 22 years of experience crafting custom ceramic keepsakes. We’re a close-knit, team-driven studio that values artistic excellence, efficiency, and precision. Our mission is to create lasting memorial products that honor the cherished bonds between pet parents and their beloved companions. If you're detailed-oriented, innovative, and energized by organizing information and systems, we’d love to hear from you.

**Position Overview**

This full-time role demands exceptional attention to detail, physical stamina, and an unwavering commitment to quality. You will be responsible for every stage of an order’s journey, from intake to shipping, ensuring each item meets our exacting standards. The role requires highly developed fine motor skills and acute precision, as every aspect of handling, cataloging, and packaging is hands-on and detail-oriented, reflecting the care and craftsmanship that define our work.

You will spend most of your day standing, moving, and managing tasks that are as physical as they are detailed. This is a fast-paced environment where teamwork and hard work are essential, and you’ll be joining a small, passionate team that takes immense pride in their craft.

You’ll also have the opportunity to improve or develop new systems to help our growing studio operate even more efficiently. Experience with Google Workspace, Technology Integrations, Process/Workflow Optimizations, Enterprise Systems Management, and Order Controlling are valuable assets.

**Key Responsibilities**
- **Order Intake and Cataloging**: Receive, unpack, photograph, and accurately catalog incoming orders.
- **Data Entry and Records Management**: Use Excel and Google Sheets to document order details, ensuring data accuracy for long-term accessibility.
- **Packaging and Quality Assurance**: Meticulously prepare each item for shipping, including using tools like lasers for etching and coordinating custom framing as needed. Packaging must meet the highest standards of precision and craftsmanship.
- **Shipping and Receiving**: Ensure all outgoing orders are packed securely and correctly, and incoming supplies are well-organized.
- **Workflow and System Management**: Identify opportunities to improve existing systems and contribute to the studio's operational efficiency.
- **General Studio Maintenance**: Maintain a clean, organized workspace and assist with studio cleaning as part of the team.

**Qualifications and Skills**
- Advanced working knowledge of **Excel** and **Google Sheets/Google Workspace**:

- **Fast typing skills**: Minimum 50 WPM with 98% accuracy (typing test required - details below)
- Exceptional **fine motor skills** for detail-oriented tasks (e.g., precise packaging and presentation)
- Physical strength and stamina for a highly active role (standing, moving, lifting)
- Strong organizational skills and ability to manage repetitive tasks with precision
- Reside in the Vancouver/Lower Mainland area

**Personal Suitability**
- Proven record of **commitment and excellence**, demonstrated through tenure in past roles
- Strong desire to be an integral part of a small business and **contribute to a passionate, hardworking team**:

- Focused, self-motivated, and hardworking
- Friendly and compassionate, with clear communication skills
- Ability to work independently and follow detailed instructions
- Passion for animals and respect for the emotional significance of memorial keepsakes
- Embrace diversity and contribute to an LGBTQ2SIA+ friendly workspace

**Why Work at Spawts?**
- **Positive Work Environment**: Work alongside our in-studio dogs, Cannon and Crash, with a casual dress code and a supportive team.
- **Meaningful Work**: Every order you handle is a memorial product that holds deep emotional value for our clients.
- **Comprehensive Benefits**: Flexible schedule, paid time off, commuter benefits, tuition reimbursement, and more.

**Compensation and Hours**
- **Pay**: $52,000-$58,000 annually, with potential for $60,000-$80,000 based on experience, performance, innovation, and long-term commitment.
- **Hours**: Full-time (32-40 hours per week)
- Additional Pay: Bonus pay, overtime pay, retention bonus

**How to Apply**

To be considered, you must submit through Indeed:

- A **cover letter** explaining why this full-time, long-term role is a strong fit for you. Please also highlight any relevant experience as an Order Controller, in Technology Integrations, Process Optimization and/or Enterprise Systems Management.
- A **resume** outlining all past work experience down to the month (not just year) and the average number of hours worked weekly for each job
- Applications missing a cover letter and typing test scores will not be reviewed._

**Learn More**
- Spawts Studio Inc. is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building a supportive, inclusive team._

**Job Types**: Full-time, Permanent

Pay: $