Studio Support

1 week ago

Vancouver, British Columbia, Canada The Prana Lounge Full time $30,000 - $45,000 per year

Overview

The Prana Lounge is seeking a warm, reliable, and community-oriented Studio Support & Customer Experience Associate to help us create an exceptional experience for every student who walks through our doors.

You'll be present throughout the studio, supporting instructors, assisting students, and ensuring the space feels welcoming, organized, and ready for each class.

What You'll Do

Studio Experience & Student Support

  • Greet students with warmth and professionalism as they arrive.
  • Help new students feel comfortable—answer questions, explain studio etiquette, and guide them through the space.
  • Interact with students before and after class to ensure they feel supported and cared for.

Instructor Support & Space Preparation

  • Assist instructors in setting up the room: props, lighting, music, microphones, cleanliness, etc.
  • Reset and tidy the studio between classes to maintain a clean, calm environment.
  • Support instructors with basic tech or equipment setup as needed.

Customer Service & Operations

  • Answer phone calls and respond to general inquiries with clear, friendly communication.
  • Support students with bookings, memberships, and basic account questions.
  • Keep an eye on studio supplies and props and notify management when replenishment is needed.
  • Serve as an on-site point of contact for daily operational needs.

You're a great fit if you are:

  • Warm, friendly, and genuinely enjoy connecting with people.
  • Responsible, punctual, and comfortable working independently.
  • Organized and proactive.
  • Calm under pressure, especially when multiple classes or students need attention at once.
  • Someone who enjoys wellness, community spaces, and a heart-centered environment.

Preferred Experience

  • Customer service or hospitality experience.
  • Experience in the wellness, yoga, or fitness industry is a strong asset.
  • Familiarity with booking platforms (Mindbody experience is a plus, but training provided).

Requirements

  • Availability for 10–15 hours per week (evenings or weekends preferred).
  • Strong communication and people skills.
  • Ability to multitask and move comfortably throughout the studio/gym.

Perks

  • Free membership at The Prana Lounge.
  • A supportive, positive team environment.
  • Commission offered for membership and class card sales.
  • Opportunity to grow with the studio as we expand offerings and events.

Job Type: Part-time

Pay: $17.94-$25.00 per hour

Work Location: In person

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