Service Writer

2 days ago


Winnipeg, Canada Maple Leaf Construction Ltd. Full time

Maple Leaf Construction Ltd. is currently searching for a

**Service Writer**

Under the supervision of the Shop Office Manager, the Service Writer is responsible for assisting shop supervisors, Foremen, and technicians in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

**As a Service Writer your duties will include**:

- Fielding internal and external (vendor) inquiries to the Service Department
- Generating and opening work orders as directed by the Supervisor/Shop Foreman and maintaining control until they are closed and invoiced
- Maintaining the service library with current information (i.e. filing bulletins, manuals, multi-media, etc.)
- Updating customer profiles using equipment, hours, or other information from the work orders
- Maintaining accessories and supplies and prepares replacement orders
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Maintenance of Service Department filing and records
- Tracking and reporting of repair orders, parts requests, unsold repairs, and other information
- Other tasks as required.

**Your experience includes**:

- High school diploma or equivalent experience with 1-2+ years of service writing
- Excellent computer skills including previous experience with Microsoft Excel and Microsoft Office 365 products
- Heavy construction or trades experience is an asset

**Requirements**:

- Effective at time management with strong organizational skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to work independently with mínimal supervision, as well as a strong team member
- Knowledge of general office procedures
- General understanding of mechanical/technical terms is preferred
- Basic knowledge of accounting practices

Our employees enjoy the benefits of working with a successful team and we offer a competitive compensation program, including benefits and retirement savings.

**Salary**: $18.00-$28.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Work Location: In person


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