Service Writer

2 weeks ago

Winnipeg, Canada Maxim Truck And Trailer Full time

**SERVICE WRITER**

Maxim Truck and Trailer

1860 Brookside Blvd

Winnipeg, MB R3C 2E6

Maxim Truck and Trailer is currently seeking to fill a **Weekday Service Writer** position at the Head Office located in Winnipeg. The successful incumbent will provide front line customer service, including unit intake/return and liaising between shop and the customer during the repair process, in order to ensure long-term customer relationships and profitable work for Maxim.

**Hours**:Monday - Friday, 8:00 AM to 4:30 PM

**Responsibilities**:

- Processing internal & external customer request. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.
- Preforming unit intake process, which includes checking for previous repairs and checking for warranties.
- Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.
- Preforms unit pick-ups process by checking credit in advance of customer arriving, preparing invoices and obtaining payment when required.

**Education & Experience**:

- Front line customer service experience
- Technical product knowledge is preferred

**Skills**:

- Strong internal and external customer service focus & ability to build relationships
- A team player that takes initiative and proves a good work ethic
- Possess strong listening, problem solving and decision making skills
- Organized, sets and meets priorities
- Strong attention to detail
- Ability to work with interruptions

**Why choose Maxim?**
- Support of a multi-divisional, national company in business for over 35 years
- Sales training, product knowledge clinics, and on-the-job coaching
- Competitive base salary, commission package, and group benefits
- Choice of car allowance or mileage, plus cell phone and business expense program
- A wide range of quality products and services to offer your potential customer base
- The right blend of independence, flexibility, and guidelines to help reach your earning potential

**More about us**:
We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with over 500 employees.
- **Why not be a part of the Maxim team?**_

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

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