Customer Service Representative

4 days ago

Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Customer Service Representative, you will be responsible for providing information regarding Calgary Housing's (CH) different programs to applicants, residents, advocates, social agencies and the general public in a fast-paced environment. You will support individuals and families who are experiencing housing challenges and, at times, other vulnerabilities. Primary duties include:

- Assess eligibility and prioritization for housing programs based on legislation and Calgary Housing criteria.
- Complete documentation updates and ensure accuracy of all customer information.
- Provide compassionate and equitable customer service to a diverse customer base in person and through other communication channels.
- Provide information to guide customers to other Calgary Housing partners and other supports and programs in the community.

**Qualifications**
- A High School diploma or equivalency (e.g. GED) plus job related courses (such as child and youth development, disability studies, substance abuse/mental health, housing/homelessness, etc.) and at least 5 years of experience in a fast paced, high volume customer service environment working with vulnerable populations; OR
- A completed 1 year certificate in Human Services or related field and at least 3 years of experience; OR
- A completed 2 year diploma in Human Services or related and at least 1 year of experience.
- Intermediate proficiency with Microsoft Office (Word, Excel, Outlook) is required.
- Working knowledge of Freedom of Information and Protection of Privacy Act (FOIP) and Social Housing Accommodation Regulations (SHAR) will be considered assets.
- Strong communication and interpersonal skills with the ability to effectively serve vulnerable populations with empathy, sensitivity, dignity and respect using sound judgement and professionalism.
- Proven attention to detail, problem solving skills and the ability to adapt to changing priorities on short notice is essential.

**Pre-employment Requirements**
- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
- Union: CUPE Local 38
Business Unit: Calgary Housing

Position Type: 2 Temporary (up to 22 months)
Location: 200, 2535 3 Avenue SE

Compensation: Pay Grade 7 $35.45 - 47.43 per hour
Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External

Job ID #: 312295

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