Central Station Operator

1 week ago

Oakville, Canada THE MONITORING CENTER Full time

**Why Work For The Monitoring Center**:

- A diverse international organization full of fun and friendly people
- Endless career opportunities
- Family owned and operated
- Over 20 years in business
- Genuinely caring management and owners
- Rewarding rolls helping others in their times of need

**Compensation and Benefits**:

- Paid Training (4- 6 weeks)
- Medical and dental (after 3 months)
- Monthly Summer BBQs/Pizza lunches
- On Site Parking
- Inclusive perks and benefits

**About Us**:
The Monitoring Center is the company for you if you are looking to work within a challenging and rewarding field with the opportunity to make a difference in our customer’s lives.

Our central station operators are the most integral component of our alarm monitoring service. They provide our customers with top of the line alarm response and customer service.

The Monitoring Center has a dedicated team of employees to ensure that our alarm, customer service and follow up are the keys to an effective alarm-monitoring program. For the last 22 years The Monitoring Center has been providing 24/7 full service alarm monitoring on all types of alarm systems. This includes: burglary alarms, fire alarms, panic alarms, medical alarms and many more. The Monitoring Center is a ULC/UL rated central station as well as a CSAA certified station with a history of only success.

In this position, similarly to a 911 dispatcher, our staff dispatches the police, ambulance, fire department or guard service depending on the various signals received and the various requirements from our customers. We ensure our operators are trained to provide our customers with efficient and professional service responding to their emergencies.

**Key Responsibilities**:

- Respond to incoming alarm signals in a prompt and efficient manner, ensuring excellent response time
- Telephone and interpersonal skills
- Listens to customers’ needs and/or problems
- Determines which course of action should be taken based on customer needs and follows established procedures and guidelines
- Dispatch Authorities
- Data Entry

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking

**Qualifications**:

- Proficiency in English; multilingual abilities are a plus.
- Previous experience in customer service and/or call center or security is desirable
- Strong communication skills and attention to detail with the ability to engage effectively with customers
- Excellent analytical skills to assess situations and provide solutions
- Familiarity with data entry processes
- Ability to work well under pressure while maintaining professionalism
- A positive attitude and willingness to learn new skills in a fast-paced environment

**Schedule**:

- 12 hour shift

**Work Location**: In person office only

Pay: $16.55-$20.00 per hour

Expected hours: 77 - 88 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Overtime

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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