Central Intake Representative

4 days ago

Oakville, Canada GraceMed Full time

**Making Every Connection Matter, join our team** GraceMed is looking for an experienced **Central Intake Representative **to join our team

GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, hormonal health services, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients.

**Why Join Our Team**:

- **_Rewards that grow:_** Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.
- **_Strength in harmony_**_:_ Warm and personable team-based atmosphere. Work alongside a team of skilled professionals.
- **_Learn from the best:_** Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

**What you’ll do**:

- Meet monthly conversion goals for patient leads
- Oversee the patient/customer support processes and organize them to enhance their satisfaction
- Demonstrate luxury service and next-level patient care
- Maintain patient security and confidentiality
- Manage patient information and ensure data is accurate and complete in the system
- Educate patients and potential patients of clinic value and offered services
- Schedule all appointments
- Ensures patients receive all required instructions and packages after booking treatments

**In addition to above**:
There may be a requirement to assist in covering the calls at one of our locations in the event of staff vacation, or specific situations where you will receive training for:

- Manage physicians’ schedules to maximize booking efforts
- Organization and collection of patient forms prior to consultations/treatments
- Work collaboratively with physicians to provide educational consultations using superior patient care and attention to patient needs. Qualify patients, ensure enough time is spent with patients, all patient questions are answered and diligent follow up is completed for each consultation
- Prepare and provide treatment quotes to patients
- Facilitates bookings in coordination with the office manager to ensure facility is operating in a fiscally responsible means
- Responsible for being the liaison between patient and practitioners with recommendations, prescription changes and inquiries.
- Responsible for documenting patient discussions (appointment, inquires and all other patient interactions).

**What you will bring along**:

- 3-5 years of experience in a similar position
- Strong time-management and people skills, flexibility and multitasking ability
- Proficient computer skills and ability to learn technology quickly
- Engaging personality and optimistic outlook
- Ability to handle confidential information
- Excellent written and verbal communication skills and professional phone manner
- Excellent organizational skills
- Customer service oriented
- Empathic, compassionate demeanor
- Excellent attention to detail

**Full time position - evenings and weekends are required

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