Guest Service Agent

1 week ago

Ottawa, Canada Marriott International, Inc Full time

**Job Number** 22169462

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World at Delta Hotels.

  • Guest Service Agent

    3 weeks ago

    Ottawa, Canada Germain Hôtels Full time

    Join to apply for the Guest Service Agent role at Germain HôtelsAlt Hotel Airport Ottawa opens this January, and we’re looking for passionate, welcoming people to join our opening team.Training will begin between January 19th and January 30th 2026 — let’s take off together!"What can I do for you?" is your mantra!We're looking for that person who uses...

  • Guest Services Agent

    5 days ago

    Ottawa, Canada Silver Hotel Group Full time

    **Guest Services Agent** Fairfield Inn & Suites by Marriott Ottawa Kanata is currently looking for a **Guest Services Agents**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team...

  • Guest Service Agent

    1 week ago

    Ottawa, Canada Germain Hôtels Full time

    Join to apply for the Guest Service Agent role at Germain Hôtels. Something new is landing in Ottawa! Alt Hotel Airport Ottawa opens soon, and we’re looking for passionate, welcoming people to join our opening team. Training will begin next February — let’s take off together! "What can I do for you?" is your mantra! We're looking for that person who...

  • Guest Service Agent

    2 hours ago

    Ottawa, Canada Quality Inn Full time

    **Job Summary** **Responsibilities** - Greet and welcome guests upon arrival with a friendly demeanor. - Manage front desk operations, including check-ins and check-outs. - Handle guest inquiries and provide information about hotel services and local attractions. - Maintain accurate records of guest information and reservations using hotel management...

  • Guest Service Agent

    5 days ago

    Ottawa, Canada Marriott Hotel Full time

    **GUEST SERVICES AGENT** **REPORTS TO**:Guest Services Manager **BE PART OF MARRIOTT OTTAWA’S FUTURE** Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality....

  • Guest Service Agent

    2 days ago

    Ottawa, Ontario, Canada Choo Communities Full time

    At reStays, our company is our people. That's why we are dedicated to hiring outstanding individuals and empowering them to unlock their talent and creativity with a career they feel passionate about. We are looking to bring on a Full Time Guest Service Agents to for an upcoming vacant position.Reporting to the Director of Guest Services, the Guest Service...

  • Guest Services Agent

    3 weeks ago

    Ottawa, Canada Germain Hôtels Full time

    Description"What can I do for you?" is your mantraWe're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests...

  • Guest Service Agent

    2 weeks ago

    Ottawa, Canada Sheraton Ottawa Hotel Full time

    Job description Start Your Journey With Us. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Sheraton, The World's Gathering Place. Sheraton Ottawa Hotel is currently seeking a full-time Guest...

  • Guest Service Agent

    7 days ago

    Ottawa, Canada Sheraton Ottawa Hotel Full time

    Job description Start Your Journey With Us. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Sheraton, The World's Gathering Place. Sheraton Ottawa Hotel is currently seeking a full-time Guest...

  • Guest Service Agent

    3 hours ago

    Ottawa, Canada Alt Full time

    **"What can I do for you?" is your mantra** We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...