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Guest Service Agent

2 weeks ago

Ottawa, Canada Alt Full time

**"What can I do for you?" is your mantra** We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay. **WHAT YOU'LL DO** - Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly. - Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience. - Resolve guest issues and concerns in a proactive, satisfaction-oriented manner. - Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests. **WHAT YOU'LL BRING** - Diploma in Hospitality, an asset - Excellent oral and written communication skills - Natural customer service orientation with a positive attitude - Ability to handle difficult situations with professionalism and calm - Strong listening skills to understand guest needs and preferences - Good computer skills and experience with OPERA PMS, an asset **WHAT WE OFFER** - Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again - A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are. - Squats help you relax? Get access to a state-of-the-art gym right in your workplace. **Skills**: Preferred - Accountability - Adaptability - Analytical skills - Decision-making autonomy - Clarity - Commitment - Complaint management - Computer Literacy - Conciseness - Confidentiality - Courtesy - Crisis management - Customer service - Customer focus - Decision making - Attention to detail - Handling difficult interactions - Discretion - Effective Communication - Empathy - Expectation management - Generosity - Initiative - Integrity - General IT knowledge - Knowledge sharing - Active listening - Microsoft Office Suite - Opera hotel software (PMS) - Oral communication - Work organization - Payment management - Planning and organizing - Precision - Priority management - Problem-solving - Professionalism - Reliability - Reservation management - Respect - Service customization - Stress management - Stress tolerance - Team work - Thoroughness - Time management - Sense of urgency - Written communication