Guest Service Agent

2 weeks ago

Ottawa, Canada Alt Full time

**"What can I do for you?" is your mantra** We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay. **WHAT YOU'LL DO** - Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly. - Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience. - Resolve guest issues and concerns in a proactive, satisfaction-oriented manner. - Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests. **WHAT YOU'LL BRING** - Diploma in Hospitality, an asset - Excellent oral and written communication skills - Natural customer service orientation with a positive attitude - Ability to handle difficult situations with professionalism and calm - Strong listening skills to understand guest needs and preferences - Good computer skills and experience with OPERA PMS, an asset **WHAT WE OFFER** - Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again - A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are. - Squats help you relax? Get access to a state-of-the-art gym right in your workplace. **Skills**: Preferred - Accountability - Adaptability - Analytical skills - Decision-making autonomy - Clarity - Commitment - Complaint management - Computer Literacy - Conciseness - Confidentiality - Courtesy - Crisis management - Customer service - Customer focus - Decision making - Attention to detail - Handling difficult interactions - Discretion - Effective Communication - Empathy - Expectation management - Generosity - Initiative - Integrity - General IT knowledge - Knowledge sharing - Active listening - Microsoft Office Suite - Opera hotel software (PMS) - Oral communication - Work organization - Payment management - Planning and organizing - Precision - Priority management - Problem-solving - Professionalism - Reliability - Reservation management - Respect - Service customization - Stress management - Stress tolerance - Team work - Thoroughness - Time management - Sense of urgency - Written communication

  • Guest Service Agent

    3 weeks ago

    Ottawa, Canada Germain Hôtels Full time

    Join to apply for the Guest Service Agent role at Germain Hôtels Alt Hotel Airport Ottawa opens this January, and we’re looking for passionate, welcoming people to join our opening team. Training will begin between December 29, 2025 and January 2, 2026 — let’s take off together! "What can I do for you?" is your mantra! We're looking for that person...

  • Guest Service Agent

    3 weeks ago

    Ottawa, Canada Germain Hôtels Full time

    Join to apply for the Guest Service Agent role at Germain Hôtels Alt Hotel Airport Ottawa opens this January, and we’re looking for passionate, welcoming people to join our opening team. Training will begin between December 29, 2025 and January 2, 2026 — let’s take off together! "What can I do for you?" is your mantra! We're looking for that person...

  • Guest Service Agent

    7 days ago

    Ottawa, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Guest Service Agent

    1 week ago

    Ottawa, Canada reStays Full time

    At reStays, our company is our people. That's why we are dedicated to hiring outstanding individuals and empowering them to unlock their talent and creativity with a career they feel passionate about. We are looking to bring on multiple **Guest Service Agents** to join our growing team. Reporting to the Director of Guest Services, the Guest Service Agent...

  • Guest Services Agent

    1 week ago

    Ottawa, Ontario, Canada Silver Hotel Group Full time $40,000 - $60,000 per year

    Guest Services AgentWe are currently looking for a Guest Services Agent The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.What We OfferWork with like-minded team members who are passionate about their work and keep things fun, every...

  • Guest Service Agent

    2 weeks ago

    Ottawa, Canada Quality Inn Full time

    **Job Summary** **Responsibilities** - Greet and welcome guests upon arrival with a friendly demeanor. - Manage front desk operations, including check-ins and check-outs. - Handle guest inquiries and provide information about hotel services and local attractions. - Maintain accurate records of guest information and reservations using hotel management...

  • Guest Services Agent

    2 weeks ago

    Ottawa, Canada Germain Hôtels Full time

    Description"What can I do for you?" is your mantraWe're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests...

  • Guest Service Agent

    1 week ago

    Ottawa, Canada Sheraton Ottawa Hotel Full time

    Job description Start Your Journey With Us. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Sheraton, The World's Gathering Place. Sheraton Ottawa Hotel is currently seeking a full-time Guest...

  • Guest Service Representative

    1 week ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Ottawa, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Service Agent

    1 week ago

    Ottawa, Canada Sheraton Ottawa Hotel Full time

    Job description Start Your Journey With Us. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Sheraton, The World's Gathering Place. Sheraton Ottawa Hotel is currently seeking a full-time Guest...