Guest Service Agent

1 week ago

Ottawa, Canada Germain Hôtels Full time

Join to apply for the Guest Service Agent role at Germain HôtelsAlt Hotel Airport Ottawa opens this January, and we’re looking for passionate, welcoming people to join our opening team.Training will begin between January 19th and January 30th 2026 — let’s take off together"What can I do for you?" is your mantraWe're looking for that person who uses their curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.WHAT YOU'LL DOCheck-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.WHAT YOU'LL BRINGDiploma in Hospitality, an assetExcellent oral and written communication skillsNatural customer service orientation with a positive attitudeAbility to handle difficult situations with professionalism and calmStrong listening skills to understand guest needs and preferencesGood computer skills and experience with OPERA PMS, an assetWHAT WE OFFERPassionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and againA work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.Squats help you relax? Get access to a state-of-the-art gym right in your workplace.Apply - we look forward to hearing from youReferrals increase your chances of interviewing at Germain Hôtels by 2xSign in to set job alerts for “Guest Service Representative” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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