Current jobs related to Assistant Manager, Digital and Distance Learning - Montréal - International Air Transport Association (IATA)
-
Montréal, Canada International Air Transport Association (IATA) Full timeEmployment Type: Internship Contract Duration: 6 months At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our...
-
Digital Strategy Manager
7 days ago
Montréal, Canada Compass Digital Full timeCompass Digital joue un rôle essentiel dans la croissance du secteur de l'hôtellerie et de la restauration grâce à l'innovation technologique. L'équipe de stratégie numérique travaille avec tous les secteurs afin de bien comprendre leurs besoins, leurs objectifs et leurs occasions d'affaires pour identifier les solutions technologiques existantes ou...
-
Junior Account Manager
3 days ago
Montréal, Canada MVR Digital Full time**About MVR Digital** MVR Digital is a performance marketing agency helping emerging brands grow profitably online. With a presence in NYC, Chicago, and Denver, we’ve built long-term partnerships with clients that helped us rank as one of Adweek’s Fastest Growing Agencies in 2023. **Role Overview** We're looking for a **Junior Account Manager** to...
-
Assistant Manager Digital Marketing
2 weeks ago
Montréal, Canada International Air Transport Association (IATA) Full timeEmployment Type: Permanent Contract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...
-
Digital Strategy Manager
7 days ago
montréal, Canada Compass Digital Full timeCompass Digital joue un rôle essentiel dans la croissance du secteur de l’hôtellerie et de la restauration grâce à l’innovation technologique. L’équipe de stratégie numérique travaille avec tous les secteurs afin de bien comprendre leurs besoins, leurs objectifs et leurs occasions d’affaires pour identifier les solutions technologiques...
-
Digital Marketing Manager
3 days ago
Montréal, Canada Sygnature Discovery Limited Full time**Background** Sygnature Discovery is a world-leading integrated drug discovery Contract Research Organisation based in the UK and Canada with its headquarters in Nottingham and additional facilities in Alderley Park, Macclesfield, Glasgow, Montreal and Quebec City. Its staff of over 1,000, which includes 900 scientists, partners with global pharma, biotech...
-
Digital Marketing Manager
6 days ago
Montréal, Canada American Iron and Metal Full timeCompany Description Join us in our mission to recycle more than 3,000,000 tons of metal every year across the globe. At AIM Recycling, we recycle metals to the maximum of their capacity. For more than 80 years, we have been uniting our strengths to make a positive difference. Join our team to contribute to our company’s growth and to support our recycling...
-
COORDONNATEUR(TRICE) CAMPUS VIRTUEL
1 week ago
Montréal, Canada LaSalle College Full timeUnder the supervision of the Director of Operations, the Virtual Campus Coordinator is responsible for the management, development and proper functioning of the online learning platforms. He/she ensures that students and teachers have an optimal user experience by coordinating the pedagogical and technical resources necessary for distance...
-
Hiker - Part-time Truck Driver - Short Distances
22 hours ago
Montréal, Canada Penske Truck Leasing and Logistics Full time**Location** : 10760 Henri-Bourassa E, Montreal, QC H1C 1S9 **Position Summary**: A Penske Truck Driver is responsible for delivering and returning vehicles to Penske locations and Penske customers. Position may include assistance to the service department to deliver parts and equipment. This is a part-time/on-call position that is perfect for individuals...
-
Learning Manager, Sales
6 days ago
Montréal, Canada Paper Full timeDriven by the mission to democratize education, Paper is the largest provider of educational support, supporting millions of students through partnerships with thousands of school districts. Paper helps deliver true educational equity through their category leading Educational Support System (ESS) that offers virtual access to 24/7 tutors and essay...
Assistant Manager, Digital and Distance Learning
3 weeks ago
Employment Type: Permanent
Contract Duration:
About the team you are joining
In this role, you will be working with a diverse and agile Digital and Distance Learning Operations team that is committed to delivering premium services and learning solutions to all customers and partners worldwide. You will report to the Senior Manager, Digital and Distance Learning (DDL) Operations, IATA Training, to oversee the day-to-day DDL training operations and assist in training the operations team and managing stakeholders to drive operational efficiency.
What your day would be like
- Work in collaboration with the customer service team and other stakeholders to handle the queries from customers and training partners.
- Monitor course enrollment, payment, distribution, examination, and certification processes, ensuring a smooth delivery of training products and services to customers. This includes managing the distribution of digital and physical content.
- Coordinate with the content team, LMS support team, and service providers to launch new training programs, processes, or systems.
- Act as the go-to person for the team on daily operational issues to ensure all problems are solved or escalated on time.
- Suggest process or system enhancements for operational efficiency.
- Assist in developing SOPs and user guides to improve the customer experience and team performance.
- Conduct onboarding training for training partners, customers, and team members to ensure the guidelines, SOPs, and best practices are followed.
- Monitor stakeholders’ performance against the SLAs or SOPs.
- Contribute to special tasks assigned.
We would love to hear from you if
- You have a bachelor's or master's degree in Logistics, Education, Finance, Engineering, Accounting, Statistics, Business Administration, or a related field.
- You have proven experience in operations management with proficiency in using digital tools and platforms, preferably in an educational or digital training setting.
- You are a self-starter who can work effectively in a dynamic and multicultural team environment.
- You have excellent organizational and problem-solving skills.
- You are very results-oriented and able to work well under pressure and complete multiple tasks to quality standards while respecting deadlines.
- You have strong presentation skills and can communicate effectively.
- You have the ability to leverage your understanding of data, processes, or systems to identify areas for improvement.
- Your English proficiency is high, and you have excellent writing and proofreading skills with accuracy and attention to detail.
- You are highly computer-literate, particularly in MS Excel and Power BI; familiarity with LMS or ERP systems is an asset.
Travel Required: No
**Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.**
***
**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you
