Bilingual Customer Service Coordinator- Precision Parcel

4 days ago

Lasalle, Canada Challenger Motor Freight Inc. Full time

**Position Summary**:
**Key Responsibilities**:

- ** Customer Interaction**: Serve as the primary point of contact for customers regarding final mile delivery inquiries, providing real-time support and updates.
- ** Order Tracking & Monitoring**: Track shipments and delivery statuses to ensure timely and successful deliveries; proactively communicate any delays or issues.
- ** Issue Resolution**: Address and resolve customer issues related to delivery, including handling missed or delayed deliveries, damaged items, and customer complaints.
- ** Vendor Coordination**: Coordinate with third-party logistics providers and delivery partners to manage delivery schedules and resolve logístical challenges.
- ** Documentation & Reporting**: Maintain accurate records of delivery details, issues, and resolutions; generate reports on delivery success rates, issue occurrences, and other KPIs.
- ** Process Improvement**: Identify areas for process optimization and work with team members and management to implement solutions that improve customer satisfaction and delivery efficiency.
- ** Communication**: Effectively communicate updates on delivery status, service changes, and other relevant information to customers and internal stakeholders.

**Qualifications**:

- ** Education**: Bachelor’s degree in Logistics, Business, or a related field preferred (or equivalent experience).
- ** Experience**: Minimum 2 years in a customer service role within logistics, transportation, or supply chain, with final mile experience strongly preferred.
- ** Skills**:

- ** Bilingual - French as native language.**:

- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Problem-solving skills with a customer-first approach.
- Proficiency in logistics software and CRM systems, preferably Salesforce.
- Ability to work collaboratively across teams and departments.
- ** Availability**: Willingness to work flexible hours, including weekends or evenings, if necessary, to support customer needs.

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