Service Manager

5 days ago

Kingston, Canada CaraCo Group of Companies Full time

**Purpose**
- Provide front line representation on behalf of CaraCo to new home purchasers.
- Manage all correspondence with customers related to sales and service inquires.
- Establish a positive relationship with CaraCo customers and overseeing the customer service department.
- Ensure CaraCo delivers the highest level of customer service.

**Key Responsibilities**
- Maintain communication with customers at regular intervals throughout the new home purchasing process from the point of sale to the completion of warranty coverage.
- Attend pre-delivery inspection walk through with customers to orientate them to their new homes, explain mechanical features of their new home and identify any deficiencies.
- Investigate customers’ problems that cannot be resolved by the customer service representative and find solutions.
- Ensure completion of work orders received from customers directly or from Tarion Warranty program.
- Identify ongoing service issues and liaise with Construction Manager to reduce future occurrences.
- Work with senior management on customer service initiatives.
- Keep abreast of CaraCo construction/repair policies as well as Tarion warranty requirements.
- Work with and schedule all CaraCo subtrades, as required.

**Warranty Management**:

- Coordinate all after sale service including manufacturer's warranties.
- Coordinate labour to perform service to new homes under CaraCo warranty.
- Coordinate ordering and purchasing of required materials to complete service to new homes under CaraCo warranty.

**Employee Management**
- Recruit, select and evaluate customer service provided by staff.
- Supervise the activities of staff reporting to this position.
- Motivate and guide staff through feedback, direction, and support.
- Resolve disputes with mínimal need for escalation.

**Skills**
- Sound theoretical and practical knowledge of building mechanical and structural systems, associated trade practices and a knowledge of current materials.
- Proven ability to be client service oriented.
- Ability to understand and interpret technical drawings and specifications.
- Current knowledge of the Occupational Health and Safety Act, Ontario Building Code, Ontario Fire Code, Tarion Warranty, HCRA enrollments and the ability to interpret trade codes.
- Strong verbal and written communication skills

**Education and Experience**
- Minimum three years’ related experience in a similar role.
- Minimum two years’ related experience in construction/carpentry role.
- Minimum high school diploma or equivalent.
- Strong knowledge of construction processes and repair methods

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Kingston, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally authorized to work in Canada?

Work Location: In person

  • Automotive Service Manager

    1 week ago

    Kingston, Canada Brown's Auto Service Centre Full time

    Are you currently pulling wrenches and tired of busting your knuckles? Is your partner sick of the dirty hand prints all over your home? Maybe it’s time to take that knowledge and make a move from the bench to the desk! We have what you are looking for at Browns Auto Service Centre and we want to hear from you! We are looking for a full time service...

  • Service Manager

    2 weeks ago

    Kingston, Canada Surgenor Truck Group (Kingston) Full time

    As a family owned and operated company for over 30 years, Surgenor Truck Group has built a solid reputation by providing superior quality products and services. When it comes to knowing trucks, no one does it better than the professionals at Surgenor Truck Group. There is a reason that Surgenor Truck Group has been recognized numerous times by the...

  • Service Manager

    1 week ago

    Kingston, Canada Kenworth Ontario Full time

    Kenworth Ontario is currently looking for an experienced Service Manager to join our dedicated team. Perks Offered in this role: - Competitive salary plus incentive - Industry leading benefits (Health, Vision, Dental, Life Insurance) - Great working environment - Interact with exceptional co-workers Major Duties and Responsibilities: - Ensure high...

  • Service Portfolio Manager

    2 weeks ago

    Kingston, Canada Queen's University Full time

    Service Portfolio Manager About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering &...

  • Manager, Patient Services

    5 days ago

    Kingston, Canada Home and Community Care Support Services South East Full time

    Company Bio Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks (or...

  • Food Service Manager

    6 days ago

    Kingston, Canada Aramark Full time

    Job DescriptionBrown's Plus seeking an organized, enthusiastic, and nutrition-minded Cafeteria Manager to oversee daily food service operations. The successful candidate will ensure students receive healthy, appealing meals in a clean, efficient, and welcoming environment. If you are looking to be off during the Christmas holidays, summer and March Break ,...

  • Manager of Intervenor Services

    2 weeks ago

    Kingston, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    The Manager of Intervenor Services leads, coordinates and manages the daily operations of an assigned portfolio of Intervenor Services, through leadership on program development and staff management that aligns with Sensity's Purpose Statement and Organizational Values. **Essential Position Functions**: - Leads, coaches and directs a team of Intervenor...

  • Environmental Services Manager

    2 weeks ago

    Kingston, Canada Sienna Senior Living Full time

    We are currently seeking a Permanent Full Time Environment Services Manager - JOB SUMMARY: The Environmental Service Manager is responsible for the overall operation of the Maintenance, Housekeeping and Laundry departments to achieve high standards of quality service, cleanliness and sanitation in accordance with quality management, legislative requirements...

  • Food Service Manager

    7 days ago

    Kingston, Ontario, Canada Aramark Canada Full time $50,000 - $70,000 per year

    Job DescriptionBrown's Plus seeking an organized, enthusiastic, and nutrition-mindedCafeteria Managerto oversee daily food service operations. The successful candidate will ensure students receive healthy, appealing meals in a clean, efficient, and welcoming environment. If you are looking to be off during the Christmas holidays, summer and March Break ,...

  • Environmental Services Manager

    3 days ago

    Kingston, Canada Sienna Senior Living Full time

    We are currently seeking a Permanent Full Time Environment Services Manager - Monday-Friday with on call rotation JOB SUMMARY: The Environmental Service Manager is responsible for the overall operation of the Maintenance, Housekeeping and Laundry departments to achieve high standards of quality service, cleanliness and sanitation in accordance with quality...