Parts and Service Manger

**Parts and Service Manager at Van Herpt Volvo Cars Kingston**:
At Van Herpt Volvo Cars Kingston, we intertwine our daily actions with passion, commitment, and our love for the Volvo brand, fostering an environment of excellence and innovation. We are excited to welcome a dynamic and motivated Parts and Service Manager to lead our dedicated team towards new heights. If you thrive in a fast-paced environment and have a deep-seated love for automotive excellence, we invite you to become a cherished part of our family.

**Service Responsibilities**:
Your role will be filled with opportunities to create memorable customer experiences and drive service excellence. You will:

- Lead successful Service Department operations by building, managing, motivating, and retaining a strong Service team.
- Establish processes and standards to ensure customer satisfaction and efficient operations while controlling costs.
- Gain new service customers while retaining our existing customer base.
- Instill dealership/brand loyalty by ensuring an exceptional customer service experience for all customers.
- Handle escalated customer complaints effectively.
- Actively manage and improve on all measured performance indicators, including gross sales, profitability, loyalty, and CSI.
- Prepare, administer, and adhere to the annual operating budget for the Service Department.
- Manage a high-performance team of Service Advisors and Technicians to maintain high standards of workmanship and safety.
- Keep up-to-date with training for all staff within manufacturers and trade guidelines.
- Maintain positive working relationships with manufacturer's representatives.
- Administer warranty claims and communicate warranty information and clarifications to customers.
- Ensure an efficient workshop by holding weekly meetings with staff using Lean principles.
- Perform annual and quarterly reviews with staff using the 4:1 ratio.
- Develop effective service marketing campaigns with the digital media coordinator.
- Direct procurement of all company-owned automotive shop equipment.

**Parts Responsibilities**:
In managing the Parts Department, you play a crucial role in building the backbone of our operations:

- Ensure parts sales targets are met and coordinate parts marketing efforts.
- Maintain tight inventory control for consistent delivery of parts and minimize obsolescence.
- Balance inventory to meet Service Department requirements, wholesale accounts, and over-counter sales.
- Comply with manufacturers' warranty ordering and return policies.
- Forecast and track monthly sales and profit objectives, and compile monthly management reports.
- Responsible for department profitability through revenue generation and cost control.
- Hire, train, motivate, and monitor the performance of all Parts Department staff.
- Stay updated with training within manufacturer's guidelines and ensure staff compliance.

**Qualifications**:

- Minimum 3 years of experience as an Automotive Parts Manager or Assistant Parts Manager.
- Minimum 3 years of Service Management experience with a proven track record in service and customer satisfaction.
- College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
- Proficiency with PC-based software and Dealer Management systems.
- Proven leadership skills with the ability to motivate a results-oriented team.
- Strong interpersonal, written, and verbal communication skills.
- Detail-oriented, highly organized, and able to multi-task effectively in a fast-paced environment.
- Strong knowledge of automotive parts, technical and mechanical repairs, and products.
- Valid Driver's License with a clean driver's abstract.
- Ability to handle and resolve customer issues promptly and professionally.

**Compensation**:
Your dedication and expertise will be rewarded with a competitive salary between $62,000 and $86,000, plus a quarterly bonus up to 5% based off Total Customer Pay GP and several KPIs being met.

Step into a role where your work is more than just a job; it's a journey powered by passion at Van Herpt Volvo Cars Kingston. Join our enduring legacy and let your contributions become a cornerstone in our tradition of delivering peerless service and excellence.

**We look forward to embracing a future with you**: