Contact Centre Sales Agent

ABOUT US
At The Travel Corporation (TTC), we don’t just sell travel—we design life-changing experiences that connect people to the world and each other. With over a century of expertise, 70+ countries served, and an unmatched portfolio of award-winning brands, TTC leads the way in purpose-driven travel.
If you’re energized by closing sales, delivering standout guest experiences, and growing in a fast-paced, customer-first environment, we invite you to join our high-performing sales team. Here, sales enablement meets purpose—and your success fuels our guests’ unforgettable journeys.
YOUR IMPACT
As a Contact Centre Sales Agent, you are the critical link between curiosity and conversion. You’ll serve as a trusted advisor, guiding prospective guests and travel partners through the vacation planning journey with confidence, enthusiasm, and expertise. You’ll manage inbound and outbound leads, actively engage warm prospects, and convert interest into bookings using a consultative, relationship-based sales approach.
KEY RESPONSIBILITIES
- Own your sales pipeline in Salesforce—log all activity, track follow-ups, and manage your portfolio of opportunities to closure.
- Drive revenue across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs.
- Maximize performance through disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement.
- Deliver exceptional service while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction.
- Stay current on product offerings, brand promotions, and travel trends to maintain expertise and credibility.
- Contribute to team success by participating in enablement sessions, sharing best practices, and hitting collective goals.
- Build loyalty and repeat business through personalized service and long-term relationship building.

WHAT’S IN IT FOR YOU
Compensation & Incentives
- Base Pay: $19.35/hour
- Performance-based incentives

Sales Enablement & Growth
- $3,000 annual learning and certification stipend
- Access to global training programs and internal mobility
- Clear pathways into senior B2C sales, B2B accounts, and sales leadership roles

Purpose & Perks
- 2 paid volunteer days per year
- Be part of a sustainability-forward company committed to making travel matter

WHAT YOU BRING
**Competencies**:

- Goal-Oriented: You thrive in a target-driven environment and love achieving (and exceeding) quotas.
- Consultative Selling: You ask smart questions, listen actively, and guide customers to the right-fit product.
- CRM Fluency: You’re confident navigating Salesforce to manage leads, track activity, and drive conversions.
- B2B/B2C Savvy: You understand the nuances of both guest-facing and trade-partner support.
- Relationship Builder: You’re authentic, engaging, and skilled at building rapport that drives repeat business.
- Team Player: You share wins, collaborate generously, and contribute to a positive sales culture.

OTHER DETAILS
- This position supports a 7-day contact center operation and follows a rotating shift schedule, with assigned shifts that may include mornings, evenings, weekends, and occasional holidays to meet service needs.
- Overtime may be required during peak periods.
- TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt.

If you require accommodation due to a disability, please notify us in advance so that we can make appropriate arrangements to support your needs.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.