Air Cargo Agent

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Edmonton location is seeking an experienced Air Cargo Agent to support our diverse operations. This is a temporary full-time position, with the contract scheduled to end on November 1, 2026. The shifts are Monday to Friday,

Description:

The Air Cargo Agent is responsible for providing professional and courteous customer service in person. The Air Cargo Agent is accountable for the movement of air cargo on behalf of airlines and their customers in our Edmonton Air Cargo Operations. The Agent will interface with Drivers, Customers, Airline Representatives, Ramp Handlers and should always provide excellent customer service. They will troubleshoot, address, and resolve customer inquiries and concerns. The Air Cargo Agent promotes Executive Flight Centre, acting as a brand ambassador, providing positive experiences to all customers.

Responsibilities:

• Provide award-winning service and build enduring, quality relationships with customers.
• Demonstrate effective comprehension of all security procedures and regulations.
• Provide high standards of service, exceeding customer expectations.
• Effectively communicate with customer by phone, radio, or in person to provide a positive resolution to requests, grievances or concerns.
• Lifting is required, up to 50lbs.
• Follow all requirements related to Transport Canada's Secure Supply Chain.
• Ensure cargo segregation storage requirements are being met for time-sensitive, cooler, freezer, pharmaceutical, or dangerous goods.
• Understand Edmonton cargo operations critical control points procedures including temperature and time-sensitive Pharma controls.
• Cargo acceptance including document verification, physical cargo checks, completion of the cargo acceptance form and system entry.
• Receive cargo from ramp handler including cargo physical checks, documentation verification, storage location tracking and system entry.
• Cargo loading and release including physical cargo check against documentation, equipment checks and compliance signatures.
• Adhere to quarantine procedures including storage, documentation, notification and labelling.
• Participate in the training and mentorship of new team members.
• Must be able to successfully pass Transport Canada Security Screening Training.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service.
• Comply with and participate in the Company's Health & Safety and Quality programs and initiatives.
• Perform any other duties as required.

Qualifications and Experience:

• Aviation background, specifically in a Cargo role, is preferred.
• Experience in Industry Regulatory Requirements including Transportation of Dangerous Goods (Air), Transport Canada Air Cargo Security Program considered an asset.
• Able to obtain an airport security clearance. Must not have a criminal conviction for which a pardon has not be granted.
• Valid class 5 driver's license.
• Proficient with MS Word and Excel required.
• First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.
• Excellent written and verbal communications skills.
• Highly motivated and able to work well with minimal supervision in a fast-paced environment.
• Professional appearance and behaviour while providing superior customer service.
• Sound analytical thinking, planning, prioritization, and execution skills.
• Professional, punctual, meticulous and diligent.
• Able to work collaboratively as a productive member of the EFC Team.

What EFC can Offer?

• Competitive compensation.
• A fun and exciting working environment.
• Extended Health and Dental Benefits with minimal premiums.
• Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
• A discretionary bonus program based on over all company performance.
• An incredible work environment focused on hard work, fun and celebrating our successes.
• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.

Please visit our web site at for a complete description of our company and to view other career opportunities.

We thank all applicants for their interest in EFC Aviation; however, only candidates selected for interviews will be contacted.

INDALL