Patient Service Coordinator

3 days ago

Calgary, Canada Bayshore HealthCare Full time

The Patient Service Coordinator, under the direction of the Patient Services Supervisor, Specialty Nursing
Services, is responsible for supporting patients with their care coordination needs including but not limited
to the professional and timely scheduling of patient services within the Specialty Nursing Network. The
Patient Service Coordinator is also responsible for scheduling our field employees and ensuring that the key
performance indicators for scheduling are met.

**DUTIES AND RESPONSIBILITIES**
- Handle and document patient inquiries regarding requests for service.
- Report and document Adverse Events as per Pharmacovigilance requirements.
- Assess patient service needs in consultation with the Supervisors.
- Schedule licensed employees for care and service assignments such that there is an appropriate

match between the patients needs and the employees’ qualifications, skills, and abilities.
- Promote consistency of nursing assignments and coordination of services.
- Notify patients and field employees regarding initial and ongoing schedules.
- Complete data entry and maintain accurate current scheduling documentation.
- Required to be available for On-Call shifts for morning, evening, weekend, or holiday coverage.
- Handle and document patient concerns and complaints in a timely manner and escalate as

appropriate.
- Meets required scheduling key performance indicators.
- Ensures scheduling is efficient while also being patient centric.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the

company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties.
- Maintains confidentiality of patient and corporate information and discusses same only with

appropriate Bayshore personnel.
- Employee will maintain relevant level of knowledge of ICH (International Conference on

Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmacovigilance
Practices) guidelines appropriate to their hired role which is to be provided at time of hire and on
an as needed basis. With this knowledge the employee will perform the work as required by their
assigned function and will be provided with regular updates as required.
- Participate in processes relating to regulatory and/or contractual reporting requirements.
- Complete other tasks as requested.

Job Qualification

**QUALIFICATIONS**

**Education**
- Secondary School Diploma is required.
- Completion of a recognized program such as Licensed Registered Practice Nurse program or a

Medical Terminology course preferred.

**Experience**
- A minimum of two years related customer service experience, preferably in healthcare.

**Other Skills and Abilities**
- Fluency in the English language, both in written and verbal communication.
- Bilingual proficiency in English and French, with strong written and verbal skills, for roles that involve

supporting patients in Quebec and at times Northern New Brunswick.
- Exceptional organizational and interpersonal skills.
- Proven ability to work both independently and as part of a team.
- Ability to meet deadlines and strong commitment to continual learning.
- Demonstrated competency in keyboarding and Windows scheduling software.
- Ability to operate all standard office equipment.

must complete a three-month probationary period specific to the Patient Service Coordinator
position.

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