National Head of Sales

**Job Title: National Head of Sales**

**Reports To: CEO and CCO**

**Objectives of the Position**

The National Head of Sales will be responsible for all commercial aspects of the company including global sales, global sales operations, business development, pricing, tender and nation-wide customer service and support. This role will be pivotal in determining and executing the sales strategy for company products and establishing/coaching the sales and customer service/support organization to ensure robust implementation and customer satisfaction. Rhenus is looking for a passionate leader with deep understanding of the Freight Forwarding & Supply Chain Management and Marketing strategies. This role is a great opportunity for an executive leader to develop and implement a strategic vision for the organizational growth

**Principle Accountabilities**
- Develop and execute a nation-wide sales strategy
- Service accounts on a regular basis to propose new products or services and maximize revenue as well as maintaining routine communication with clients to assess overall satisfaction
- Oversee international sales in different markets and identify opportunities.
- Oversee pricing & tender operation.
- Take full responsibility for monthly forecasting and weekly sales pipeline management.
- Assume annual budgeting process for the National Commercial Development team; liaise with global CCO and team on budgeting expectations / KPIs.
- Complete month end variance review with each Commercial development team member.
- Own the customization and implementation of systems and processes (CRM, ERP etc.) as needed to drive desired outcomes.
- Oversee / Manage Rhenus CRM system to meet Global KPI expectations for each team member.
- Accurately forecast monthly, quarterly, and yearly sales, product line gross margins and sales and marketing overheads.
- Deliver on sales and profitability forecasts monthly.
- Work in partnership with Finance and President to establish sales incentive plans that align with financial objectives and expectations.
- Recommend and support acquisitions and strategic partnerships opportunities
- Develop, implement, and track team quotas and KPI’s with an emphasis on sales growth, customer enablement/education and marketing the brand.
- Support Rhenus Network and facilitating the implementation of corporate strategy.
- Manage revenue models, operations support and customer engagement strategy
- Oversees the process for credit management of customers
- Provide value added strategy consultation and analysis to meet customer requirements
- Remain up to date on market trends and competition
- Assume lead Client Development / Retention responsibilities for a basket of grandfathered accounts in the Luxury Retail / High Fashion segment.
- The CCO position will be responsible for self-assigned annual new account development budget.

**Skills & Education & Work Experience / Requirements**
- 10+ years of management experience required in operation, preferably in Freight Forwarding and Supply Chain Management.
- 10+ years of management experience required in a sales/customer service, preferably in Freight Forwarding and Supply Chain Management.
- Ocean and Air freight sales experience highly preferred.
- Bachelor's Degree or equivalent experience highly preferred.
- Experience with writing professional sales proposals and standard operation procedures highly preferred.
- Team player with ability to work with cross-functional teams and all levels of management.
- Ability to work under time pressures and excellent customer service skills.
- Ability to train and coach others on how to perform tasks.
- Accustomed to working in a fast-paced, dynamic environment.
- Comfortable using metrics to manage staff and drive improvements.
- Strong team leadership and teambuilding abilities.
- Excellent conflict resolution, diplomacy, and negotiation skills.
- Persuasive, motivational, and persistent.
- Excellent planning and resource allocation skills.
- National and International Travel will be required.

**What We Offer**:

- Health and Dental Benefits
- 3 weeks of paid vacation
- 5 paid personal days
- Flexible and collaborative team environment
- Generous employee referral program
- Career advancement opportunities
- Education subsidy program